“Refund was approved and back in my account the same day.” - Deliver+ customer
Suede has a particular way of softening as it warms to your body - this coat settles into its shape quickly, the hem gaining just enough weight to swing cleanly as you walk. The silhouette is long and considered: structured at the shoulder, nipped at the waist, then released into that flared skirt-like hem. It reads as a whole look rather than just outerwear. The model wears it over wide-leg denim with pointed animal-print heels - a combination that lets the coat do the work while keeping the rest deliberately undone. For evening, pair with tailored wide-leg trousers and a simple knit underneath, letting the funnel neck and belt hardware carry the detail. The real suede means this is not a coat you reach for in a downpour - it is the coat you reach for when the outfit needs a focal point. It transitions easily from a polished office exit to dinner without requiring a change of anything else.
Something not quite right? You have 21 days from the day you receive it, to send something back.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
Suede has a particular way of softening as it warms to your body - this coat settles into its shape quickly, the hem gaining just enough weight to swing cleanly as you walk. The silhouette is long and considered: structured at the shoulder, nipped at the waist, then released into that flared skirt-like hem. It reads as a whole look rather than just outerwear. The model wears it over wide-leg denim with pointed animal-print heels - a combination that lets the coat do the work while keeping the rest deliberately undone. For evening, pair with tailored wide-leg trousers and a simple knit underneath, letting the funnel neck and belt hardware carry the detail. The real suede means this is not a coat you reach for in a downpour - it is the coat you reach for when the outfit needs a focal point. It transitions easily from a polished office exit to dinner without requiring a change of anything else.
Something not quite right? You have 21 days from the day you receive it, to send something back.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
“Refund was approved and back in my account the same day.” - Deliver+ customer
Extend your warranty and protect your purchase against accidental damage and defects.
Protects your new Premium Real Suede Leather Funnel Neck Trench Coat against breakdowns and faults once the manufacturer's warranty period is over.
Covers issues not included in your manufacturer's warranty, such as accidental damage or theft.
Get a replacement or a cash refund up to the full amount you originally paid for it.
FAQs
XCover is an authorised protection provider for Debenhams, with over 7 million customers globally and an average 4.7 out of 5 stars from thousands of reviews on Google and Trustpilot. XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or it has damages or defects that aren't covered by the manufacturer's warranty.
XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or has damages or defects that aren't covered by the manufacturer's warranty. XCover’s easy, digital process is simple with quick payouts on approved claims.
Before submitting a claim, you need to gather all the details and documents to support your claim. This helpful article has a guide to what documents you may need based on your claim reason.
When you're ready to submit your claim, log in to your XCover Account, select the XCover Protection you would like to claim for and then select ‘Make a Claim’.
The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed instantly. The dedicated team at XCover aims to complete 95% of claims within 3 days of claim submission, so keep a close eye on your emails to ensure there’s no delay.
For more information about claims submission, please check XCover Help.