“Refund was approved and back in my account the same day.” - Deliver+ customer
Delivered to a room of choice. The Crystal 1400 Pocket Mattress is a sumptuous and very high quality sleep system meticulously crafted to deliver the ultimate in natural luxury and deep orthopaedic care. At its foundation, premium pocket springs are individually nested to work independently, contouring precisely to your shape to provide tailored, full body support and eliminate motion transfer. This advanced spring system is topped with an opulent blend of four natural fillings—cotton, silk, cashmere, and wool—which sits perfectly on the pocket springs for extra comfort, pressure relief, and exceptional temperature regulation. Encased in a naturally cooling cotton fabric and a durable cotton mix fabric, this mattress promotes maximum breathability for a fresh sleeping surface. The exterior is beautifully finished with a traditional vertical border and is meticulously hand tufted for extra durability, ensuring all internal layers stay securely in place. Combining premium craftsmanship with a low-maintenance design, this exceptional mattress is an easy to maintain mattress built for long-lasting, luxurious comfort. Turn & rotate. 25cm depth.
Small Single 75cm x 190cm. Single 90cm x 190cm. Small Double 120cm x 190cm. Double 135cm x 190cm. King 150cm x 200cm. Super King 180cm x 200cm.
Something not quite right? You have 21 days from the day you receive it, to send something back.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
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Delivered to a room of choice. The Crystal 1400 Pocket Mattress is a sumptuous and very high quality sleep system meticulously crafted to deliver the ultimate in natural luxury and deep orthopaedic care. At its foundation, premium pocket springs are individually nested to work independently, contouring precisely to your shape to provide tailored, full body support and eliminate motion transfer. This advanced spring system is topped with an opulent blend of four natural fillings—cotton, silk, cashmere, and wool—which sits perfectly on the pocket springs for extra comfort, pressure relief, and exceptional temperature regulation. Encased in a naturally cooling cotton fabric and a durable cotton mix fabric, this mattress promotes maximum breathability for a fresh sleeping surface. The exterior is beautifully finished with a traditional vertical border and is meticulously hand tufted for extra durability, ensuring all internal layers stay securely in place. Combining premium craftsmanship with a low-maintenance design, this exceptional mattress is an easy to maintain mattress built for long-lasting, luxurious comfort. Turn & rotate. 25cm depth.
Small Single 75cm x 190cm. Single 90cm x 190cm. Small Double 120cm x 190cm. Double 135cm x 190cm. King 150cm x 200cm. Super King 180cm x 200cm.
Something not quite right? You have 21 days from the day you receive it, to send something back.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
“Refund was approved and back in my account the same day.” - Deliver+ customer
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Protect Your Purchase?
Extend your warranty and protect your purchase against accidental damage and defects.
Protects your new Crystal 1400 Pocket Sprung Mattress against breakdowns and faults once the manufacturer's warranty period is over.
Covers issues not included in your manufacturer's warranty, such as accidental damage or theft.
Get a replacement or a cash refund up to the full amount you originally paid for it.
FAQs
XCover is an authorised protection provider for Debenhams, with over 7 million customers globally and an average 4.7 out of 5 stars from thousands of reviews on Google and Trustpilot. XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or it has damages or defects that aren't covered by the manufacturer's warranty.
XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or has damages or defects that aren't covered by the manufacturer's warranty. XCover’s easy, digital process is simple with quick payouts on approved claims.
Before submitting a claim, you need to gather all the details and documents to support your claim. This helpful article has a guide to what documents you may need based on your claim reason.
When you're ready to submit your claim, log in to your XCover Account, select the XCover Protection you would like to claim for and then select ‘Make a Claim’.
The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed instantly. The dedicated team at XCover aims to complete 95% of claims within 3 days of claim submission, so keep a close eye on your emails to ensure there’s no delay.
For more information about claims submission, please check XCover Help.