WALLIS.CO.UK REMAINS OPEN AROUND THE CLOCK
The health and safety of our employees, customers and communities is our priority. We’re continuing to operate online with enhanced safety measures and are working hard to make your shopping experience as smooth as possible.
In line with government guidance and lockdown restrictions, our stores in England, Wales Scotland and Northern Ireland are temporarily closed.
Of course, we’re still here for you 24/7 online, with free home delivery on orders over £30 and extended returns. We’ve also introduced a range of new contactless delivery and returns options for you to choose from.
Here’s what you need to know about shopping with us right now…
CHANGES TO STORES
In line with government guidance and lockdown restrictions, our stores in England, Wales, Scotland and Northern Ireland are temporarily closed.
When you can visit us in store again, here are a few things to keep in mind:
• Please keep a safe distance of 2m from each person and don’t touch any employees
• Please wear nose and mouth protection at all times
• For hygiene reasons, we ask you to pay for all purchases electronically
• To minimise contact, we request that customers place unwanted items in the fitting rooms on the rail provided
• Please note the maximum number of people allowed in store at any one time
• Hand sanitiser gel will be provided to staff and customers
CHANGES TO DELIVERY
We are offering free Standard Delivery on all orders over £30.
Our couriers are currently offering contact-free delivery as standard, which means no hand-to-hand contact. Your parcel will be left safely at your door, but if you have a safe place you’d prefer your order to be kept, please let us know by adding a note to the delivery instructions at checkout, or if your order is being delivered by Hermes, by using the ‘My Places’ feature in the Hermes app.
Some orders may take a little longer to arrive than usual, due to the extra social distancing measures we’ve put in place to keep our warehouse employees and couriers safe.
CHANGES TO RETURNS
You can return items within 28 days of receipt of your order. As always, we offer a range of FREE and easy ways to return including contactless collection from your home.
Our extended returns period applies for orders placed from 2nd November 2020 to 31st December 2020 which can be returned until 31st January 2021.
To ensure the safety and welfare of our staff, we have temporarily closed our Customer Care call centres. In the meantime, our Customer Care team are still available and happy to help with any queries via email. For a quick answer to the most common questions, please see our FAQs.
As the situation changes our plans might too. If they do, we'll let you know right here.
Your shopping bag is empty.
Content is loading, please wait.