Help
You should be able to find the answers to most of your questions quickly and easily from here. Just click on a topic or look in Frequently Asked Questions.
If you can't find the answer to your question, click here to contact Customer Services.
DELIVERY COSTS
UNITED KINGDOM
Free standard delivery on all orders £75 and over
Standard: £4 delivery on all orders under £75
Nominated day delivery: £5 delivery charge per order for delivery Mon – Fri
£7.50 delivery charge per order for delivery on Saturday
WESTERN & CENTRAL EUROPE
Standard: £5 delivery charge for all orders
Express: Nominated day: Not available
EASTERN & CENTRAL EUROPE
Standard: £6 delivery charge for all orders.
Nominated day: Not available
NORTH AMERICA
Standard: £7.50 delivery charge for all orders.
Nominated day: Not available
AUSTRALIA & NEW ZEALAND
Standard: £10.50 delivery charge for all orders.
Nominated day: Not available
REST OF WORLD
Standard: £10.50 delivery charge for all orders.
Nominated day: Not available
Please note that any additional duty or customs charges applicable in the destination country are payable by the recipient.
US customers should note that orders above $200 are subject to additional customs charges. Orders can be placed separately - please note that a delivery charge will be applied to each order.
For a full list of delivery times click here.
We accept Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo, American Express and Arcadia Group Store cards or PayPal.
If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.
Please see www.paypal.com for information on PayPal payments.
All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge.
Further information for overseas customers
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.
CREDIT CARD VALIDATION
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or Credit Reference Agency or any other Fraud Prevention Scheme, which may keep a record of that information. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View the privacy policy).
VERIFIED BY VISA AND MASTERCARD SECURECODE - ONLINE SHOPPING MADE SAFER
Wallis.com is working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.
Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet. If your bank or card issuer is already a part of this scheme, then you may have already noticed the Verified by Visa or MasterCard SecureCode page appear when you last made a purchase with a participating retailer on the Internet.
If your bank is yet to introduce this security measure then the following information will explain how it works and the added protection benefits of registering.
Online Protection Benefits
- Shop online with added security and peace mind.
- Your personal password is linked to your card only, and not to your computer.
- This security scheme will help to prevent unauthorised purchases.
How it works
When you reach the checkout process at Wallis.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.
This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailer.
Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.
Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on pierced jewellery, or underwear or swimwear, if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact.
You should be able to find the answers to most of your questions quickly and easily by looking in Frequently Asked Questions.
We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address and payment method details. We may obtain information about your usage of our Web site to help us develop and improve it further through online surveys and other requests. For more information on our Privacy Policy click here.