Terms and Conditions
DELIVERY
We currently offer two delivery options: NOMINATED DAY DELIVERY and STANDARD DELIVERY.
NOMINATED DAY DELIVERY
We aim to deliver all mainland UK nominated day orders on the day you specify. Next working day delivery is available for orders placed before 4pm (GMT) Monday - Friday (2pm Sunday).
Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive and will not arrive on your nominated day. Nominated day deliveries to BT and AB postcode areas will arrive on the following working day to the day nominated at the checkout. Deliveries to the Highlands and Islands will be delivered within 5 working days after the date nominated at the checkout.
All customers who select a nominated day delivery and include their mobile telephone number at the checkout will receive a text message with delivery updates. On the day of delivery, our couriers will also text you to advise an approximate time frame when they will be delivering your order
STANDARD DELIVERY
We aim to deliver all mainland UK standard orders in 2-3 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 5 working days, please contact our Customer Services department.
Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver standard orders within 5-7 working days to Northern Ireland and 7 working days to the Highlands and Islands and AB postcodes. During busy periods, please allow up to 7 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.
We currently only offer Standard delivery to all other countries, unfortunately nominated day delivery is not available internationally at this time.
Our couriers typically deliver Monday to Friday, 8am - 7pm. Please note Saturday and Sunday are not classed as working days for standard deliveries. Saturday delivery is available on our nominated day delivery service.
UK Delivery
Free standard UK delivery on all orders over £75
Standard: £4 delivery charge for all orders under £75
Nominated day delivery: £5 delivery charge per order for delivery Mon – Fri
£7.50 delivery charge per order for delivery on Saturday
CHANNEL ISLANDS & BFPO ADDRESSES
At this time we regret that we do not deliver to these addresses.
| STANDARD DELIVERY TIMES | NOMINATED DAY DELIVERY TIMES | STANDARD COSTS UNDER £75 | STANDARD COSTS OVER £75 | NOMINATED DAY COSTS | |
|---|---|---|---|---|---|
| UNITED KINGDOM | 2-3 working days when ordered before noon. (GMT) | Delivery on selected day. Next working day available when ordered before 3pm. (GMT) | £4 delivery charge. | Free for all orders over £75. | £5 delivery charge for Mon-Fri deliveries. £7.50 for Saturday delivery. |
| NORTHERN IRELAND | 5-7 working days when ordered before noon. (GMT) | The next working day after the day nominated at the checkout | £4 delivery charge. | Free for all orders over £75. | £5 delivery charge for Mon-Fri deliveries. £7.50 for Saturday delivery. |
| HIGHLANDS AND ISLANDS | 7 working days when ordered before noon. (GMT) | Up to 5 working days after the day nominated at the checkout. | £4 delivery charge. | Free for all orders over £75. | £5 delivery charge for Mon-Fri deliveries. £7.50 for Saturday delivery. |
UK DELIVERY TIMES
Please note that delivery time for standard orders is currently 2-4 working days. If you would like to receive your order sooner, our nominated day delivery service will get it to you the next working day. if you order before 4pm (GMT) Monday-Friday (2pm Sunday) or on any day you choose.
We aim to deliver all mainland UK standard orders in the timescales shown in the below table. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 5 working days, please contact our Customer Services department.
Standard deliveries to the Northern Ireland and the Highlands and Islands will take longer to arrive. We aim to deliver within 4 working days to Northern Ireland and 7 working days to the Highlands and Islands for all orders placed before 12pm. During busy periods, please allow upto 7 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.
All customers who select a nominated day delivery and include their mobile telephone number at the checkout will receive a text message with delivery updates. On the day of delivery, our couriers will also text you to advise an approximate time frame when they will be delivering your order
A signature is requested on delivery for both standard and nominated day deliveries. If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to delivery 2 more times on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery.
If you would like to specify a safe place or a particular neighbour for your parcel to be left with, please add these instructions at the checkout. You may also add some additional information to help the courier find your delivery address.
| WHEN WAS YOUR ORDER PLACED? | MAINLAND UK STANDARD DELIVERY DAY |
|---|---|
|
Between 2pm Saturday and 2pm Monday |
Wednesday or Thursday |
| Between 2pm Monday and 2pm Tuesday | Thursday or Friday |
| Between 2pm Tuesday and 2pm Wednesday | Friday or Monday |
| Between 2pm Wednesday and 2pm Thursday | Monday or Tuesday |
| Between 2pm Thursday and 2pm Saturday | Tuesday or Wednesday |
Please allow 5 working days before querying your order.
EXCEPTIONS
UK Bank Holidays (if applicable): please allow an extra working day for standard deliveries. Please note bank holidays will not be available as delivery days for nominated day delivery.
International Delivery
We aim to deliver all international deliveries within 3-12 working days following the date your order is placed.
| International Standard Delivery | ||
|---|---|---|
| Country | Delivery Time | Delivery Costs |
| Albania | 3 - 5 Working Days | £6.00 |
|
Andorra |
3 - 5 Working Days | £5.00 |
| Anguilla | 5 - 7 Working Days | £10.50 |
| Argentina | 5 - 7 Working Days | £10.50 |
| Armenia | 3 - 5 Working Days | £6.00 |
| Australia | 5 - 8 Working Days | £10.50 |
| Austria | 3 - 5 Working Days | £5.00 |
| Azerbaijan | 3 - 6 Working Days | £10.50 |
| Bahamas | 5 - 7 Working Days | £10.50 |
| Bangladesh | 5 - 7 Working Days | £10.50 |
| Barbados | 5 - 7 Working Days | £10.50 |
| Belgium | 3 - 5 Working Days | £5.00 |
| Bermuda | 5 - 7 Working Days | £10.50 |
| Bolivia, Plurinational State of | 5 - 10 Working Days | £10.50 |
| Bosnia and Herzegovina | 3 - 6 Working Days | £6.00 |
| Brunei Darussalam | 7 - 9 Working Days | £10.50 |
| Bulgaria | 3 - 5 Working Days | £6.00 |
| Cambodia | 5 - 7 Working Days | £10.50 |
| Canada | 5 - 7 Working Days | £7.50 |
| Canary Islands | 5 - 7 Working Days | £5.00 |
| Cayman Islands | 5 - 7 Working Days | £10.50 |
| Central African Republic | 5 - 9 Working Days | £10.50 |
| Chile | 5 - 7 Working Days | £10.50 |
| China | 5 - 8 Working Days | £10.50 |
| Colombia | 7 - 10 Working Days | £10.50 |
| Cook Islands | 5 - 7 Working Days | £10.50 |
| Croatia | 3 - 6 Working Days | £6.00 |
| Czech Republic | 3 - 5 Working Days | £6.00 |
| Denmark | 3 - 5 Working Days | £5.00 |
| Djibouti | 5 - 8 Working Days | £10.50 |
| Eritrea | 5 - 8 Working Days | £10.50 |
| Estonia | 3 - 6 Working Days | £6.00 |
| Falkland Islands (Malvinas) | 5 - 7 Working Days | £10.50 |
| Faroe Islands | 3 - 5 Working Days | £6.00 |
| Finland | 3 - 6 Working Days | £6.00 |
| France | 3 - 5 Working Days | £5.00 |
| French Guiana | 5 - 7 Working Days | £10.50 |
| Gambia | 7 - 11 Working Days | £10.50 |
| Germany | 3 - 5 Working Days | £5.00 |
| Greece | 3 - 6 Working Days | £6.00 |
| Greenland | 5 - 7 Working Days | £10.50 |
| Guadeloupe | 5 - 7 Working Days | £10.50 |
| Guyana | 5 - 7 Working Days | £10.50 |
| Holy See (Vatican City State) | 5 - 7 Working Days | £5.00 |
| Hong Kong S.A.R. of China | 5 - 7 Working Days | £10.50 |
| Hungary | 3 - 5 Working Days | £6.00 |
| India | 7 - 10 Working Days | £10.50 |
| Indonesia | 7 - 11 Working Days | £10.50 |
| Ireland | 3 - 5 Working Days | £4.00 |
| Isle of Man | 2 - 3 Working Days | £4.00 |
| Italy | 3 - 5 Working Days | £5.00 |
| Jamaica | 5 - 7 Working Days | £10.50 |
| Kazakhstan | 7 - 12 Working Days | £10.50 |
| Kenya | 5 - 7 Working Days | £10.50 |
| Kiribati | 5 - 7 Working Days | £10.50 |
| Korea, South | 5 - 7 Working Days | £10.50 |
| Kyrgyzstan | 7 - 12 Working Days | £10.50 |
| Latvia | 3 - 5 Working Days | £6.00 |
| Liechtenstein | 3 - 5 Working Days | £5.00 |
| Lithuania | 3 - 5 Working Days | £6.00 |
| Luxembourg | 3 - 5 Working Days | £5.00 |
| Macao | 5 - 7 Working Days | £10.50 |
| Madagascar | 5 - 7 Working Days | £10.50 |
| Malaysia | 5 - 7 Working Days | £10.50 |
| Maldives | 5 - 7 Working Days | £10.50 |
| Marshall Islands | 5 - 7 Working Days | £10.50 |
| Mexico | 5 - 7 Working Days | £10.50 |
| Moldova, Republic of | 3 - 8 Working Days | £6.00 |
| Montenegro | 5 - 7 Working Days | £6.00 |
| Morocco | 5 - 7 Working Days | £10.50 |
| Nepal | 5 - 8 Working Days | £10.50 |
| Netherlands | 3 - 5 Working Days | £5.00 |
| New Caledonia | 5 - 7 Working Days | £10.50 |
| New Zealand | 5 - 7 Working Days | £10.50 |
| Niger | 5 - 7 Working Days | £10.50 |
| Norway | 3 - 6 Working Days | £6.00 |
| Pakistan | 5 - 7 Working Days | £10.50 |
| Panama | 5 - 10 Working Days | £10.50 |
| Phillipines | 5 - 7 Working Days | £10.50 |
| Puerto Rico | 5 - 7 Working Days | £10.50 |
| Romania | 3 - 5 Working Days | £6.00 |
| Samoa | 5 - 7 Working Days | £10.50 |
| San Marino | 5 - 7 Working Days | £5.00 |
| Sao Tome and Principe | 5 - 7 Working Days | £10.50 |
| Serbia | 5 - 7 Working Days | £6.00 |
| Seychelles | 5 - 7 Working Days | £10.50 |
| Singapore | 5 - 7 Working Days | £10.50 |
| Slovakia | 3 - 5 Working Days | £6.00 |
| Solomon Islands | 5 - 7 Working Days | £10.50 |
| South Africa | 5 - 7 Working Days | £10.50 |
| South Georgia and the South Sandwich Islands | 5 - 7 Working Days | £10.50 |
| Spain | 3 - 5 Working Days | £5.00 |
| Sri Lanka | 5 - 7 Working Days | £10.50 |
| St Kitts | 5 - 7 Working Days | £10.50 |
| St Lucia | 5 - 7 Working Days | £10.50 |
| St Pierre & Miquelon | 5 - 7 Working Days | £10.50 |
| St Vincent & Grendines | 5 - 7 Working Days | £10.50 |
| Suriname | 7 - 9 Working Days | £10.50 |
| Sweden | 3 - 5 Working Days | £6.00 |
| Switzerland | 3 - 5 Working Days | £5.00 |
| Taiwan, Province of China | 5 - 7 Working Days | £10.50 |
| Togo | 5 - 8 Working Days | £10.50 |
| Tunisia | 5 - 7 Working Days | £10.50 |
| Turkey | 3 - 5 Working Days | £10.50 |
| Turkmenistan | 7 - 10 Working Days | £10.50 |
| Tuvalu | 5 - 7 Working Days | £10.50 |
| Ukraine | 5 - 7 Working Days | £6.00 |
| United States | 5 - 7 Working Days | £7.50 |
| Uruguay | 5 - 7 Working Days | £10.50 |
| Vanuatu | 7 - 12 Working Days | £10.50 |
| Vietnam | 7 - 9 Working Days | £10.50 |
| Virgin Islands, British | 5 - 7 Working Days | £10.50 |
DELIVERY COSTS
WESTERN & CENTRAL EUROPE
Standard: £5 delivery charge for all orders
Nominated day: Not available
EASTERN & CENTRAL EUROPE
Standard: £6 delivery charge for all orders.
Nominated day: Not available
NORTH AMERICA
Standard: £7.50 delivery charge for all orders.
Nominated day: Not available
AUSTRALIA & NEW ZEALAND
Standard: £10.50 delivery charge for all orders.
Nominated day: Not available
REST OF WORLD
Standard: £10.50 delivery charge for all orders.
Nominated day: Not available
DUTY/CUSTOMS CHARGES
Please note that any additional duty or customs charges applicable in the destination country are payable by the recipient.
US customers should note that orders above $200 are subject to additional customs charges. Orders can be placed separately – please note that a delivery charge will be applied to each order.
TRACK YOUR ORDER
FOR NOMINATED DAY DELIVERIES WITHIN THE UK
Log on to http://www.hdnl.co.uk/tracker.aspx and use the tracking number provided in your despatch email or click the link in your despatch email. Please allow 24 hours from receipt of the email before tracking your order.
FOR STANDARD DELIVERIES WITHIN THE UK
Log onto www.hermes-europe.co.uk and use the tracking number and delivery postcode provided in your despatch email. Please allow 36 hours from receipt of the email before tracking your order.
FOR OVERSEAS DELIVERIES
Unfortunately we are unable to offer order tracking at this time.
HAVING TROUBLE TRACKING YOUR ORDER?
Please allow 5 working days before querying your order. We will check your order status and give you an update.
Email us at feedback@wallis.co.uk with the date your order was placed, your reference number for each order, your full name, billing address and phone number.
Alternatively, you can call Customer Services:
UK customers: 0844 984 0266 (calls charged at local rate)
United States, New Zealand Denmark, Eire, Finland, France, Germany, Greece, Italy, Netherlands, New Zealand, Norway, Spain, Sweden and Switzerland customers: +44 844 984 0266 (calls charged at international rate)
All other international customers please send your queries to us via email at: customer.service@wallis.co.uk
Customer services opening times are:
Monday to Friday - 9am to 9pm (GMT/BST) (excluding UK bank holidays)
Saturday and Sunday - 9am to 7pm (GMT/BST)