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Wallis Card

Welcome to the Wallis Card website. Here you will find all the information you need about the exclusive benefits you can enjoy as a Wallis Cardholder.

If you would like to find out more about the benefits exclusively enjoyed by Wallis Cardholders, then click on Benefits.

For the answers to your most frequently asked questions, click on FAQs.

Click on Key Info to find out the key features of the Wallis Card.

For all contact details relating to the Card, click on Contact Us.

As a Cardholder you will be eligible for a host of benefits and privileges including:

  • Up to £600 worth of credit to spend
  • Great discounts on Wallis fashion
  • Regular updates on the latest looks available in store
  • Invitations to exclusive Wallis events & fantastic prize draws throughout the year.
  • Up to 56 days interest free Period*
  • A free extra card for family or friends**
  • The flexibility to use your card in: Burton Dorothy Perkins, Evans, Miss Selfridge, Topshop, Topman, Outfit and Bhs.

Typical 29.9% APR variable.

Please read the Key Information, which contains financial information about the Wallis Account card.

* For retail purchases if you pay the balance in full and on time each month.

** Additional cardholders share your credit limit and your Account, and you are responsible for purchases made with any additional card. Please note that additional cardholders must be aged 18 or over.

The information contained in this table summarises key product features and is not intended to replace any terms and conditions.

APR TYPICAL 29.9% APR VARIABLE
Other interest rates Introductory Rate Monthly Rate Annual Rate
Retail Purchase N/A 2.207% p.m. 26.478% p.a.
Cash Transactions2 N/A 2.207% p.m. 26.478% p.a.
Interest Free Period
  • Interest free period applies to Retail Purchases during any introductory rate period. Otherwise, maximum 56 days on Retail Purchases if you pay your balance in full and on time.
  • There is no interest free period on Cash Transactions.
Interest Charging Information

You will not pay interest on new Retail Purchases if you pay your balance in full and on time. Otherwise, the period over which interest is charged will be as follows:

  From Until
Retail Purchases Date added to Account
 Repaid in full
Cash Transactions Date added to Account
 Repaid in full
Allocation of Payments

If you do not pay off your balance in full, payments we receive will be applied in the following order:

  1. Interest, Charges or Fees (other than foreign currency fees)(in that order)
  2. Cash Transactions (with those shown on the previous statement being repaid before those added since the statement)
  3. Insurance Premiums
  4. Retail Purchases (with those shown on the previous statement being repaid before those added since the statement)

Foreign currency fees will be repaid in the same order set out above as the Transaction to which they relate. See the ‘Other Financial Information’ section of the Credit Agreement for full details.
Minimum repayment
  • The full balance outstanding if it is less than £4.00, otherwise 4% (minimum £4.00) of the outstanding balance.
  • If you only make the minimum payment it will take longer and cost more to clear your balance.
Amount of Credit Minimum credit limit £400
Maximum credit limit £Subject to Status
Fees
  • No annual fee
Charges Cash Transactions 3% (minimum £3.00)
Paper copies of statements £3.00
Overseas Transactions (including Cash Transactions) 2.75%
For further details, please refer to the Credit Agreement Additional Conditions
Default Charges Late Payment Fee £12.00
Administration Fee for returned cheques or direct debits £12.00
Over limit Fee £12.00
Trace Fee £25.00 (applied if you do not inform us of a change of address and we have to trace you)
Credit Balance Fee Up to £10 (applied if you have a credit balance on your Account for three consecutive months)

2 Where permitted on the account

No Quibble Guarantee

In the unlikely event that you are not totally satisfied with your Wallis Card, please call our Customer Services on 0871 522 5321 (Calls may be recorded and monitored for quality and security purposes. Calls cost 10p per minute plus network extras) and take advantage of our No Quibble Guarantee. If you contact us within 60 days of opening your Account and then pay your outstanding balance within 30 days, we will close your Account for you and waive the interest charges and fees. (We may require the notification in writing.) This guarantee is in addition to and does not affect any statutory rights that you may have.

 

Credit subject to status to UK residents aged 18 years and over. Credit is provided by Santander Cards UK Limited. Registered in England and Wales. Registered number: 1456283. Registered office: 2 Triton Square, Regent's Place, London, NW1 3AN. Retailer is Wallis Limited, 70 Berners Street London W1T 3NL. Registered in England. Company No. 4250825.


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What is a FAQ?

A frequently asked question


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Who is Santander Cards UK Limited?

Santander Cards UK Limited operate the Wallis Card on Behalf of the Arcadia Group Plc


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What are the advantages of opening a Wallis Card?

  • Up to £600 worth of credit to spend
  • Great discounts on Wallis fashion
  • Regular updates on the latest looks available in stores
  • Invitations to exclusive Wallis events & fantastic prize draws throughout the year.
  • Up to 56 days interest free Period*
  • A free extra card for family or friends**
  • Your card is welcomed at over 2,000 major high street stores nationwide including: Burton Dorothy Perkins, Evans, Miss Selfridge, Topshop, Topman, Outfit and Bhs.

Typical 29.9% APR variable. Please read the Key Information, which contains financial information about the Wallis Account card.

*For retail purchases if you pay the balance in full and on time each month.

**Additional cardholders share your credit limit and your Account, and you are responsible for purchases made with any additional card. Please note that additional cardholders must be aged 18 or over.


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Who can apply for a Wallis Card?

To be eligible for an Wallis Account you:

  • are 18 years and over
  • are a UK resident and have been living in the UK for over a year

And if either you or your partner:

  • are in regular weekly paid employment for 16 hours or more
  • are self-employed or retired
  • receive an incapacity allowance


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Is there an annual fee?

You are not charged an annual fee for your Wallis Account. For details of your minimum monthly payment see FAQ: How much do I have to pay each month?


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How often do I receive my Account statement?

You should see a monthly statement through the post, with a breakdown of all your transactions - as long as you are using your Account on a regular basis. Otherwise you will receive statements at the minimum intervals required by law.


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How do I pay my Wallis Account?

You can choose of the following four options to pay your Wallis Account:

  • In any Arcadia store
  • By post - send a cheque payable to Santander Cards UK Limited, PO Box 848, Liverpool, L71 2XX
  • By cheque/cash - call into any bank with the Giro slip attached to your Account statement (some banks charge a small handling fee)
  • By Direct Debit - call 0871 522 5321 (Calls may be recorded and monitored for quality and security purposes. Calls cost 10p per minute plus network extras).


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How much do I have to pay each month?

You must make a minimum monthly payment of £4 or 4% of the outstanding balance (whichever is the greater) or the full balance if it is less than £4. Alternatively, you can pay your balance in full using any of the payment methods listed in the FAQ: How do I pay my Wallis Account?


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What if I have a complaint about my Wallis Card?

Our aim is to offer outstanding service at all times, so should you have a complaint, we want to help you to resolve it. Please contact our Customer Services Helpline on 0871 522 5321 (Calls may be recorded and monitored for quality and security purposes. Calls cost 10p per minute plus network extras). Please give full details including your name, address and account number, or write to PO Box 700, Leeds, LS99 2BD.

If you subsequently feel that the matter has not been resolved satisfactorily, you may refer your complaint to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR.

Alternatively, if you have a storecard, you can also refer your complaint to the Finance and Leasing Association (FLA) of which Santander Cards UK Limited is a member. The Association operates a Conciliation Scheme and also an Arbitration Scheme for members and their customers. Details are available from the FLA at Imperial House, 15-19 Kingsway, London WC2B 6UN or at www.fla.org.uk


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How do I apply for a Wallis Card?

An application can be made at any of our Wallis stores.


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What if I have a query about my Wallis Card?

Card queries should be directed to Santander Cards UK Limited who provide the Wallis Card on behalf of Arcadia Group Plc. Santander Cards UK Limited Customer Services can be contacted on 0871 522 5321 (Calls may be recorded and monitored for quality and security purposes. Calls cost 10p per minute plus network extras).


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Can I use my Wallis Card to pay for goods online?

Yes, you can use your Wallis Card for all Wallis products - whether you buy them in-store or online.


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Will I have to pay if my Account is used by someone else?

It is your responsibility to inform us immediately if:

  • you have lost your Account number/ passcode / User ID or
  • you suspect your Account is being misused

If the Account Card is lost, stolen or misused by someone who obtained it without your consent, you may be liable for up to £50 of any loss to us. If it is misused with your permission you will be liable for all losses. You will not be liable for losses to us which take place after you have told us of the theft, etc, provided you confirm any oral message in writing within seven days.

If your query is regarding your Wallis Card (Santander account card) then please contact Santander customer services.

Santander customer services: 0871 522 5321

Opening times:
Monday to Tuesday - 8am to 8pm
Wednesday to Friday - 8am to 9pm
Saturday - 8am to 7pm
Sunday - 9am to 6pm

For security reasons we are unable to deal with Wallis Account Card queries via email.

By Post

Please write to: Santander Cards, PO Box 700, Leeds, LS99 2BD

Credit provided by Santander Cards UK Limited. Registered office: 2 Triton Square, Regent's Place, London NW1 3AN. Registered in England and Wales. Registered number: 1456283

We are licensed by the Office of Fair Trading (Consumer Credit License Number: 154771) and registered with the Financial Services Authority (reference number 204572). Further details are available at www.oft.gov.uk and www.fsa.gov.uk.

We are registered with the Office of the Information Commissioner - Data Protection Register Entry Number Z5750586.

VAT registration number - GB545 723 044.

Santander Cards UK Limited is a member of the Financing and Leasing Association. They run a conciliation and arbitration scheme to help members and their customers resolve difficulties. The address is: Imperial House, 15 - 19 Kingsway, London WC2B 6UN.