This site ships to the United Kingdom
  • FREE STANDARD DELIVERY

    ON ORDERS OVER £50

  • ENTER CODE FREE50 AT CHECKOUT

Help

Help

You should be able to find the answers to most of your questions quickly and easily from here. Just click on a topic or look in Frequently Asked Questions.

 

If you can't find the answer to your question, click here to contact Customer Services. We aim to respond to your email within 48 hours.

 

How to shop

Follow these simple steps to start shopping at Wallis:

 

CREATE YOUR ACCOUNT

You will need to create an account in order to shop with us. This will only take a minute and once set up you'll be able to:

 

- Check out faster

- Save frequent addresses

- Track you order

- Request a Return

 

Just click on Sign In to fill in your details.

 

START SHOPPING!

1. If you know what you're looking for, start shopping by selecting the product category links: eg. CLOTHING, SHOES, ACCESSORIES. You can also shop our latest products through the NEW IN category link, or our seasonal COLLECTIONS and weekly FEATURES. If you have a specific product in mind or are unsure where to start, you can simply enter a key word or item number in the search box on the homepage.

 

2. Once you have found an item you want to buy, select your size, the quantity you want and click on the 'ADD TO BAG' button.

 

3. You can then either click on the 'CONTINUE SHOPPING' button, or review the items in your shopping bag by clicking on 'GO TO CHECKOUT'.

 

4. If you're happy with the items in your shopping bag, click 'CONTINUE TO CHECKOUT' to complete your order. You will be able to use the 'REMOVE THIS ITEM' button to remove products from your basket if you change your mind.

 



Your Delivery

Free UK standard delivery on all orders over £50 - Enter code FREE50 at the checkout

UK Delivery Options

We currently offer three delivery options: Standard Delivery, Nominated Day Delivery and Collect From Store.

 

  Standard Delivery (ordered before noon GMT) Costs Nominated Day Delivery Costs Collect From Store - Standard Delivery Costs Collect From Store - Express Costs
United Kingdom Up to 4 working days £3.95 Delivery on selected day. Next working day available when ordered before 6pm Mon-Fri and 2pm Sun (GMT) £5.95 Mon-Fri

£7.50 Saturday
3-7 working days Free Delivered next day to chosen store when ordered before 6pm Mon-Fri and 2pm Sun (GMT)  £2.95
Northern Ireland 5-7 working days £3.95 The next working day after the day nominated at the checkout £5.95 Mon-Fri

£7.50 Saturday
Collect From Store not available at this time N/A Collect From Store not available at this time N/A
Highlands And Islands 7 working days £3.95 Up to 5 working days after the day nominated at the checkout. £5.95 Mon-Fri

£7.50 Saturday
Collect From Store not available at this time N/A Collect From Store not available at this time N/A
Channel Islands 5 working days £5.95 Nominated Day not available at this time N/A Collect From Store not available at this time N/A Collect From Store not available at this time N/A

 

Standard Delivery

We aim to deliver all mainland UK standard orders within 4 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not recieved your delivery within 5 working days, please contact our Customer Services department.

 

Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver standard orders within 5-7 working days to Northern Ireland and 7 working days to the Highlands and Islands and AB postcodes. During busy periods please allow up to 7 working days for delivery to Northern Island and 10 working days for delivery to the Highlands and Islands and AB postcodes.

 

WHEN WAS YOUR ORDER PLACED? MAINLAND UK STANDARD DELIVERY DAY

Between 2pm Saturday and 2pm Monday

Wednesday or Thursday
Between 2pm Monday and 2pm Tuesday Thursday or Friday
Between 2pm Tuesday and 2pm Wednesday Friday or Monday
Between 2pm Wednesday and 2pm Thursday Monday or Tuesday
Between 2pm Thursday and 2pm Saturday Tuesday or Wednesday

 

Our couriers typically deliver Monday to Friday 8am - 7pm. Please note Saturday and Sunday are not classed as working days for standard deliveries. Saturday delivery is available on our nominated day delivery service.

 

Nominated Day & Express Delivery

If you have placed an order for nominated day delivery this will be delivered by our partner courier company Yodel.


We aim to deliver all main land UK nominated day orders on the day you specify. Next working day delivery is available for orders placed before 6pm Monday - Friday, or before 2pm on Sunday (GMT).


Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive and will not arrive on your nominated day. Deliveries to these areas will arrive within seven working days after the date nominated at the checkout. If you decide to have your parcel delivered to an alternative address, we may be able to change it provided the new address is within the same local area as the original address, although this service is not guaranteed.


If you select a nominated day delivery and include your mobile telephone number at the checkout, you will be notified on the day of delivery via a text message that your parcel will be delivered that day. You will also receive an email.


If you are not in when the courier initially tries to deliver your parcel and they cannot find a safe location to leave the package, they will leave a card explaining that there was an unsuccessful attempt to deliver the parcel. The courier will leave a mobile phone number on the card so that you can arrange another delivery attempt, or arrange to collect your parcel from your local Yodel depot. To use this option, contact Yodel via its online tracking system or automated call system. Details of both can be found on Yodel’s website http://www.yodel.co.uk/. You are required to give Yodel at least 24 hours advance warning if using this facility, so that your parcel can be readied for collection.  Opening times of your local Yodel service centre can be found on the delivery card that the courier will leave after an unsuccessful delivery attempt.


Please note that for security reasons, you will need to present two forms of identification when collecting your parcel, one of each of the following:


1. Photographic (e.g. passport, driving licence)
2. Utility bill or similar, including name and address.

 

Other Information

A signature is requested on delivery for both standard and nominated day deliveries. If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to delivery 2 more times on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery.

 

If you would like to specify a safe place or a particular neighbour for your parcel to be left with, please add these instructions at the checkout.  You may also add some additional information to help the courier find your delivery address.

 

Please note: We cannot cancel an order or change a delivery address once the parcel has been dispatched.

 

At this time we regret that we do not deliver to the BFPO addresses.

  

UK Bank Holidays

Please note: We do not deliver on UK Bank Holidays. Please ensure that you check the expected delivery date for your nominated day delivery at checkout before ordering.

 

UK Bank Holidays 2013:

25 December - Christmas Day

26 December - Boxing Day

International Delivery

Free Standard WORLDWIDE Delivery On All Orders Over £50. Enter FREE50 at the checkout

 

Eurozone and US Sites

We have currency specific sites for our customers in the Eurozone and the US. If you live Andorra, Austria, Belgium, Estonia, Finland, France, Germany, Greece, Holy See, Italy, Liechtenstein, Luxembourg, Monaco, Montenegro, Netherlands, Portugal, San Marino, Slovakia or Spain please shop our Euro site. If you live in the US please shop our US site. You will no longer be able to place an order from our UK site. Click here to select your site.

Eurozone customers also have the option to shop in English, French or German. Click here to select your site and language.

Customers from the Republic of Ireland must still shop on our UK (GBP£) site. 

 

International Delivery Options

We currently offer two delivery options: Standard delivery and Tracked and Faster delivery.

 

Standard Delivery 

We aim to deliver all orders placed before 12pm within 5 - 13 working days following the date your order was placed.

 

Tracked and Faster Delivery 

We aim to deliver Tracked and Faster orders within 3 - 8 days following the the date your order was placed.

Our couriers typically deliver Monday to Friday 8am - 7pm. Please note Saturday and Sunday are not classed as working days for standard deliveries.

 

International Delivery Times and Costs

  •  
  •  

  • Order by 1pm
    £10.50

    Tracked and Faster
    Up to 3 Working Days
    £18.00

  • £22.00

  •  


Other Information

Please note the above timescales are applicable for mainland areas. Please allow up to 14 working days for deliveries outside mainland areas. 

All orders are shipped from the UK.

All orders are subject to checking by Customs which may delay the delivery of your order. Any additional duty or customs charges applicable in the destination country are payable by the recipient.

We cannot cancel an order or change a delivery address once the parcel has been despatched

Please allow an extra working day for deliveries over UK Bank Holidays detailed below:

 

UK Bank Holidays 2013:

01 January - New Year's Day

29 March - Good Friday

01 April - Easter Monday

06 May - Early May Bank Holiday

27 May - Spring Bank Holiday

26 August - Summer Bank Holiday

25 December - Christmas Day

26 December - Boxing Day

TRACK YOUR ORDER

UK Deliveries

When we despatch your order, we will send you a confirmation email. You should receive this email within 48 hours of placing your order. The email will contain a unique number to track your parcel with our couriers. You can either click the link in your confirmation email or follow the steps below to track your parcel.

 

Standard Deliveries  

Log onto www.hermes-europe.co.uk and use the tracking number and delivery postcode provided in your despatch email. Please allow 36 hours from receipt of your confirmation email before tracking your order.

 

Nominated Day & Express Deliveries

For orders placed on or before Sunday 10th November, log on to http://www.hermes-europe.co.uk and use the tracking number provided in your despatch email or  text message. Please allow 24 hours from receipt of your confirmation email or text before tracking your order.

 

For orders placed on or after Monday 11th November, if you have selected a specific delivery day log on to http://www.myyodel.co.uk/ and use the tracking number provided in your despatch email or click the link in your despatch email. Please allow 24 hrs from receipt of the email before tracking your order. Our couriers will send you a text message to re-confirm the delivery day you selected. They will also send you a text on your actual day of delivery to advise an approximate delivery time, please note that your order can arrive at any time between 7am and 9pm on your Nominated Delivery Day, however, they can deliver later in the evening during busier periods. If you haven't got your tracking number, please contact Customer Services by clicking here

 

International Deliveries

Wallis has recently launched four new international sites. if you cannot see your order history, please make sure that you are logged in to the same site on which you made your order. To change sites please click in the header area above. If you are still having problems, please contact our customer services team.

 

If your tracking number begins with RML, unfortunately, we are unable to track these parcels at present. Most parcels will reach their destination within two weeks, however, some destinations may require additional time allowed for parcels to arrive.

 

If your tracking number begins with 1550, please click here to track your parcel.

 

If your tracking number begins with an E, please click here to track your parcel.

 

As most parcels will reach their destination within two weeks, we are unable to query your parcel before this time. If this time has passed and you have still not received your parcel, please click here to contact Customer Services.

 

Unfortunately, we are unable to offer order tracking on standard international delivery at this time. However, when we despatch your order, we will send you an email to confirm this.  

 

HAVING TROUBLE TRACKING YOUR ORDER?

If you have any problems tracking your order, please click here to contact us. One of our Customer Care team will provide an initial reply to you within 48 hours.

 

Price & Payment Options

We accept Visa, Visa Delta, Visa Electron, Maestro, MasterCard, American Express and Arcadia Group Store cards or PayPal. 

 

We accept Visa, Visa Debit, Visa Electron, Mastercard, American Express, Maestro, Paypal and Arcadia Group Store cards.

 

If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

 

Please see www.paypal.com for information on PayPal payments.

 

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. Please note that the recipient of any product shipped outside the European Union may also have to pay import duty or other taxes, fees and charges applied by customs or other authorities in the country of receipt. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs authorities.

 

As a business we have international sale costs which are factored into the pricing of our items. Due to the range of lines we sell online and countries we offer delivery to, we are not able to adjust prices to suit each country we ship to.

 

Please note: You are currently unable to pay online with the new Wallis Mastercard. This service will be available soon. We are sorry for any inconvenience caused.

 

 

Further information for overseas customers 

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.

 

CREDIT CARD VALIDATION

 

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

 

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or Credit Reference Agency or any other Fraud Prevention Scheme, which may keep a record of that information. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View the privacy policy).

VERIFIED BY VISA AND MASTERCARD SECURECODE - ONLINE SHOPPING MADE SAFER

 

Wallis.co.uk is working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.

 

Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet. If your bank or card issuer is already a part of this scheme, then you may have already noticed the Verified by Visa or MasterCard SecureCode page appear when you last made a purchase with a participating retailer on the Internet.

 

If your bank is yet to introduce this security measure then the following information will explain how it works and the added protection benefits of registering.

 

Online Protection Benefits

  • Shop online with added security and peace of mind.
  • Your personal password is linked to your card only, and not to your computer.
  • This security scheme will help to prevent unauthorised purchases.

 

How it works

When you reach the checkout process at Wallis.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.

 

This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailer.

 

Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

 

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

RETURNS

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment.

 

In the interests of hygiene we do not offer refunds on pierced jewellery, or underwear or swimwear, if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact.

 

HOW TO MAKE A RETURN

Returns are simple and easy. If you are not completely happy with your purchase, you can return it free of charge within 14 days of receipt via the following three methods:

 

- At a convenient drop point, provided by Collect+

- By post

- To your local Wallis store (within 1 month of receipt)

 

For more information on the above returns methods, please click on the relevant link on the left hand side.

 

RETURNING GOODS BOUGHT AS SPECIAL OFFERS

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

 

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

 

RETURNING GOODS OF UNSATISFACTORY QUALITY OR UNFIT FOR PURPOSE

You can return these items to us using the returns label. Alternatively you can return them to our UK or Republic of Ireland stores (excluding those in department stores).

 

7 DAY COOLING-OFF PERIOD (EU ONLY)

In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the original delivery charges. 

 

STATUTORY RIGHTS

Your UK statutory rights are not affected by our returns policy.

 

RETURNS TO STORE

For your convenience, UK and Republic of Ireland customers can go to their nearest store excluding those external department stores, with returns within 1 month of receipt.

 

Please remember to take:

- Your despatch note with you as your proof of purchase.

- The card that was used to purchase the order online. If you are not the cardholder, they will need to be with you to complete the return instore.

 

If you do not keep your receipt, we will exchange your unworn purchase for an alternative product at the current selling price.

 

For combination purchases (buy one get one free or get the lowest priced item free), you must return any free items or vouchers back for us to process the refund.

 

We do not offer refunds or exchanges on pierced jewellery or cosmetics or where otherwise stated in store, unless faulty.

 

We are pleased to offer this in addition to your statutory rights.

  

Other Information 

Republic of Ireland customers - Please note: refunds in-store for items bought on-line will be paid in Euros by applying Arcadia's current commercial exchange rate to the sterling price for the item on your despatch note.

 

International customers - Please note: Wallis stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any Wallis.co.uk purchases, without exception. We are sorry for any inconvenience this may cause you.

 

RETURNS BY COLLECT+ FOR UK ORDERS ONLY

You can also return your order via the Collect+ service. Collect+ has parcel drop points in 3,500 local stores, open early 'til late and 7 days a week, so you can return items at a time and place that suits you.

 

Go through the same process detailed in our 'Returns by post' section to obtain your returns number. Write this and your order number onto the prepaid label inserted into your order. If you no longer have this label, click here to print off a new Collect+ label.

 

Take your parcel to any of the 3,500 local convenience stores offering Collect+ services. You'll receive proof of postage and a code to track your return online.

 

Please note: You cannot return a parcel via Collect+ to your local Wallis store.

 

You can find your nearest local convenience store offering Collect+ services at www.collectplus.co.uk

 

Collect +

 

RETURNS BY POST

All orders can be returned by post.

 

You will need to create a Returns Authorisation Number by following these steps:

 

1. Log in to your account and select 'Request a return' from the 'My Orders' section.

2. Click the order number containing the items you want to return and follow the 'Create Return' link next to the order number.

3. Select the items you wish to send back to us with a reason for each and click 'Create Return'.

4. You will be given a Returns Authorisation Number. Write this number along with your name and address in the areas provided on the free-post returns label that was in your parcel.

5. Attach the label to the parcel and post it to us so that we receive it within 14 days of delivery.  

 

If you have lost your prepaid label you can download another one here.

 

When returning any items using the freepost label, please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.

 

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items. As long as the returns label provided is used then this return is completely free of charge within the mainland United Kingdom.

 

The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from WALLIS.CO.UK. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.

 

If you would like to receive your refund more quickly, please take the items to be returned to your nearest store excluding external department stores where the refund will be processed for you.

 

Please click here to find your closest store.

 

Please click here to contact customer services.

 

Note

Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code from the web if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process, please click here to contact customer services. We aim to respond to your emails within 48 hours.

 

INTERNATIONAL RETURNS

We guarantee to refund any item purchased on wallis.co.uk that you are not completely happy with when you return it to us in a saleable condition within 14 days of receipt. International wallis.co.uk purchases can only be returned by post. You are required to return unwanted orders at your own cost. Wallis stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any wallis.co.uk purchases, without exception. We are sorry for any inconvenience this may cause you.

Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on pierced jewellery, or underwear or swimwear if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Underwear is returnable as long as unworn and with all the barcode tags. Please also note that all items must be returned with the barcode tags intact.


 

To Make a Return:

1. Log in to your account and select 'Request a return' from the 'My Orders' section.

2. Click the order number containing the items you want to return and follow the 'Create Return' link next to the order number.

3. Select the items you wish to send back to us with a reason for each and click 'Create Return'.

4. You will be given a Returns Authorisation Number. Write this number along with your name and address in the areas provided on the free-post returns label that was in your parcel.

5. Attach the label to the parcel and post it to us.  

 

Please remember to ask your courier for a proof of posting certificate and keep it safe for your reference. Without this we cannot refund any money if we do not receive your parcel.

 

If you have lost your returns label you can download another one here

 

7 DAY COOLING-OFF PERIOD (EU ONLY)

In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the original delivery charges. 

 

You should be able to find the answers to most of your questions quickly and easily by looking in Frequently Asked Questions.

Eurozone and US Sites

 

Placing an order to be delivered to the Eurozone or the US

We have currency specific sites for our customers in the Eurozone and the US. If you live in Andorra, Austria, Belgium, Estonia, Finland, France, Germany, Greece, Holy See, Italy, Liechtenstein, Luxembourg, Monaco, Montenegro, Netherlands, Portugal, San Marino, Slovakia or Spain please shop on our Euro site. If you live in the US please shop on our US site. You will no longer be able to place an order from our UK site. Click here to select your site.

Eurozone customers also have the option to shop in English, French or German. Click here to select your site and language.

Customers from the Republic of Ireland must still shop on our UK (GBP£) site. 

 

My Account

If you are an existing registered customer you will be able to log-in to the new sites using your existing username and password. Unfortunately, you will only be able to access information about your previous orders placed on the UK site from the My Account section of that site. 

 

Returning an order

If you wish to organise a return from a recent order on our UK site please log-in to the UK site and click on Request a Return from My Account.


 

 

Privacy Policy Statement

References in this Privacy Policy Statement to "we", "us" and "Wallis" are to Wallis Retail Limited.

 

At Wallis we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

 

WHAT INFORMATION DO WE COLLECT

We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address and payment method details. We may obtain information about your usage of our Web site to help us develop and improve it further through online surveys and other requests.

 

WHAT THE DATA WILL BE USED FOR?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.

 

We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Wallis. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

  •  

  • all email messages and email newsletters will contain information on how you can unsubscribe; or
  • send an email to our customer services division on feedback@wallis.co.uk writing "unsubscribe" in the subject heading; or
  • call our customer services division - see the "CONTACT US" section; or
  • write to us at: Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London W1T 3NL

 

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

 

Wallis Retail Limited is a registered data controller under the Data Protection Act 1998 (the "Act"). We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully

 

We will not pass your information on to other Arcadia Group companies or other third parties for marketing purposes unless you have agreed for us to do so.

 

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme or Credit Reference Agency, which may keep a record of that information. At all times where we disclose your information it will remain secure.

 

WHAT INFORMATION DO WE SHARE WITH OTHERS?

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Wallis. We will not pass your information on to any other Arcadia Group companies or other third parties for marketing purposes unless you have agreed for us to do so.

 

One of the purposes for which we may disclose your address and post code details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

 

COOKIES

A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

 

LINKS TO THIRD PARTY SITES

In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies.  We encourage you to review those policies when you visit those sites.  This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.

 

PRIVACY OF CHILDREN ON OUR WEBSITE

Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14.

 

SALE OF ASSETS

In the unlikely event that Wallis or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.