Terms & Conditions
- Terms & Conditions
- Your Delivery
- Eurozone and US Sites
- Price & Payment Options
- Gift Card
- Returns
- Promotion Terms and Conditions
- Product Information
- Privacy Policy Statement
- Contact Us
- General
Terms & Conditions
Welcome to the Wallis.co.uk terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions below. Please also read our Privacy Policy regarding personal information provided by you.
Before placing an order, if you have any queries relating to these terms and conditions, please contact our customer service team.
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
Once your order has been confirmed, we will not be able to make any changes.
Your Delivery
UK Delivery
Free UK standard delivery on all orders over £75 - Enter code FREE75 at the checkout.
UK Delivery Options
We currently offer three delivery options: Standard Delivery, Nominated Day Delivery and Collect From Store.
|
STANDARD DELIVERY (ordered before noon GMT) |
COSTS | NOMINATED DAY DELIVERY | COSTS | COLLECT FROM STORE | COSTS | |
|---|---|---|---|---|---|---|
| UNITED KINGDOM | Up to 5 working days | £3.95 | Delivery on selected day. Next working day available when ordered before 6pm Mon-Fri and 2pm Sun (GMT) |
£5.95 Mon-Fri
£7.50 Saturday |
Delivered next day to chosen store when ordered before 6pm Mon-Fri and 2pm Sun (GMT) | £2 |
| NORTHERN IRELAND | 5-7 working days | £3.95 | The next working day after the day nominated at the checkout |
£5.95 Mon-Fri £7.50 Saturday |
Collect From Store not available at this time. | N/A |
| HIGHLANDS AND ISLANDS | 7 working days | £3.95 | Up to 5 working days after the day nominated at the checkout. |
£5.95 Mon-Fri £7.50 Saturday |
Collect From Store not available at this time. | N/A |
Standard Delivery
We aim to deliver all mainland UK standard orders within 4 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not recieved your delivery within 5 working days, please contact our Customer Services department.
Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver standard orders within 5-7 working days to Northern Ireland and 7 working days to the Highlands and Islands and AB postcodes. During busy periods please allow up to 7 working days for delivery to Northern Island and 10 working days for delivery to the Highlands and Islands and AB postcodes.
| WHEN WAS YOUR ORDER PLACED? | MAINLAND UK STANDARD DELIVERY DAY |
|---|---|
|
Between 2pm Saturday and 2pm Monday |
Wednesday or Thursday |
| Between 2pm Monday and 2pm Tuesday | Thursday or Friday |
| Between 2pm Tuesday and 2pm Wednesday | Friday or Monday |
| Between 2pm Wednesday and 2pm Thursday | Monday or Tuesday |
| Between 2pm Thursday and 2pm Saturday | Tuesday or Wednesday |
Our couriers typically deliver Monday to Friday 8am - 7pm. Please note Saturday and Sunday are not classed as working days for standard deliveries. Saturday delivery is available on our nominated day delivery service.
Nominated Day Delivery
We aim to deliver all mainland UK nominated day orders on the day you specify. Next working day delivery is available for orders placed before 6pm (GMT) Monday - Friday or before 2pm Sunday (GMT).
Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive and will not arrive on your nominated day. Nominated day deliveries to BT and AB postcode areas will arrive on the following working day to the day nominated at the checkout. Deliveries to the Highlands and Islands will be delivered within 5 working days after the date nominated at the checkout.
All customers who select a nominated day delivery and include their mobile telephone number at the checkout will receive a text message with delivery updates. On the day of delivery, our couriers will also text you to advise an approximate time frame when they will be delivering your order.
Other Information
A signature is requested on delivery for both standard and nominated day deliveries. If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to delivery 2 more times on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery.
If you would like to specify a safe place or a particular neighbour for your parcel to be left with, please add these instructions at the checkout. You may also add some additional information to help the courier find your delivery address.
Please note: We cannot cancel an order or change a delivery address once the parcel has been dispatched.
At this time we regret that we do not deliver to the Channel Islands and BFPO addresses.
UK Bank Holidays
Please note: We do not deliver on UK Bank Holidays. Please ensure that you check the expected delivery date for your nominated day delivery at checkout before ordering.
UK Bank Holidays 2013:
01 January - New Year's Day
29 March - Good Friday
01 April - Easter Monday
06 May - Early May Bank Holiday
27 May - Spring Bank Holiday
26 August - Summer Bank Holiday
25 December - Christmas Day
26 December - Boxing Day
Collect From Store
You can now order products online and collect them from Wallis stores for only £2.
Simply select 'collect from store' at checkout and choose your nearest participating store.
You can collect your order from most UK Wallis and Outfit stores.
* Excludes Northern Ireland, the Republic of Ireland and some areas of the Highlands
How it works
1. Choose your store
Use the store finder to find your nearest participating store.
Order by 6pm (weekdays) or 2pm (Sunday) for next day delivery.
2. We'll email you
We'll send you an email when your order is ready to collect.
3. Collect from store
Come into store to collect your order.
Bring your confirmation email and the card you paid with.
When do I have to order for next day delivery?
Next day delivery (via collect from store) is available on Monday to Friday and on Sunday.
Orders placed on Saturday will be delivered on the following Monday.
Monday to Friday - place your order by 6pm for next day delivery
Saturday - next day delivery is not available; orders will be delivered on Monday
Sunday - place your order by 2pm for next day delivery
What is the collect from store returns policy?
We have the same returns policy for collect from store as in-store returns.
You can return your order to store within 28 days or by post within 14 days.
Please note this date begins on the date that we send you an order dispatch.
International Delivery
Free Standard WORLDWIDE Delivery On All Orders Over £75. Enter FREE75 at the checkout
Eurozone and US Sites
We have currency specific sites for our customers in the Eurozone and the US. If you live Andorra, Austria, Belgium, Estonia, Finland, France, Germany, Greece, Holy See, Italy, Liechtenstein, Luxembourg, Monaco, Montenegro, Netherlands, Portugal, San Marino, Slovakia or Spain please shop our Euro site. If you live in the US please shop our US site. You will no longer be able to place an order from our UK site. Click here to select your site.
Eurozone customers also have the option to shop in English, French or German. Click here to select your site and language.
Customers from the Republic of Ireland must still shop on our UK (GBP£) site.
International Delivery Options
We currently offer two delivery options: Standard delivery and Tracked and Faster delivery.
Standard Delivery
We aim to deliver all orders placed before 12pm within 5 - 13 working days following the date your order was placed.
Tracked and Faster Delivery
We aim to deliver Tracked and Faster orders within 3 - 8 days following the the date your order was placed.
Our couriers typically deliver Monday to Friday 8am - 7pm. Please note Saturday and Sunday are not classed as working days for standard deliveries.
International Delivery Times and Costs
Other Information
Please note the above timescales are applicable for mainland areas. Please allow up to 14 working days for deliveries outside mainland areas.
All orders are shipped from the UK.
All orders are subject to checking by Customs which may delay the delivery of your order. Any additional duty or customs charges applicable in the destination country are payable by the recipient.
We cannot cancel an order or change a delivery address once the parcel has been despatched
Please allow an extra working day for deliveries over UK Bank Holidays detailed below:
UK Bank Holidays 2013:
01 January - New Year's Day
29 March - Good Friday
01 April - Easter Monday
06 May - Early May Bank Holiday
27 May - Spring Bank Holiday
26 August - Summer Bank Holiday
25 December - Christmas Day
26 December - Boxing Day
TRACK YOUR ORDER
UK Deliveries
When we despatch your order, we will send you a confirmation email. You should recieve this email within 48 hours or placing your order. The email will contain a unique number to track your parcel with our couriers. You can either click the link in your confirmation email or follow the steps below to track your parcel.
Standard Deliveries
Log onto www.hermes-europe.co.uk and use the tracking number and delivery postcode provided in your despatch email. Please allow 36 hours from receipt of your confirmation email before tracking your order.
Nominated Day Deliveries
Log on to http://www.hermes-europe.co.uk and use the tracking number provided in your despatch email or text message. Please allow 24 hours from receipt of your confirmation email or text before tracking your order.
International Deliveries
Wallis has recently launched four new international sites. if you cannot see your order history, please make sure that you are logged in to the same site on which you made your order. To change sites please click in the header area above. If you are still having problems, please contact our customer services team.
If your tracking number begins with RML, unfortunately, we are unable to track these parcels at present. Most parcels will reach their destination within two weeks, however, some destinations may require additional time allowed for parcels to arrive.
If your tracking number begins with 1550, please click here to track your parcel.
If your tracking number begins with an E, please click here to track your parcel.
As most parcels will reach their destination within two weeks, we are unable to queary your parcel before this time. If this time has passed and you have still not recieved your parcel, please click here to contact Customer Services.
Unfortunately, we are unable to offer order tracking on standard international delivery at this time. However, when we despatch your order, we will send you an email to confirm this.
HAVING TROUBLE TRACKING YOUR ORDER?
If you have any problems tracking your order, please click here to contact us. One of our Customer Care team will provide an initial reply to you within 48 hours.
Eurozone and US Sites
Placing an order to be delivered to the Eurozone or the US
We have currency specific sites for our customers in the Eurozone and the US. If you live Andorra, Austria, Belgium, Estonia, Finland, France, Germany, Greece, Holy See, Italy, Liechtenstein, Luxembourg, Monaco, Montenegro, Netherlands, Portugal, San Marino, Slovakia or Spain please shop our Euro site. If you live in the US please shop our US site. You will no longer be able to place an order from our UK site. Click here to select your site.
Eurozone customers also have the option to shop in English, French or German. Click here to select your site and language.
Customers from the Republic of Ireland must still shop on our UK (GBP£) site.
My Account
If you are an existing registered customer you will be able to log-in to the new sites using your existing username and password. Unfortunately, you will only be able to access information about your previous orders placed on the UK site from the My Account section of that site.
Returning an order
If you wish to organise a return from a recent order on our UK site please log-in to the UK site and click on Request a Return from My Account.
Price & Payment Options
We accept Visa, Visa Debit, Visa Electron, Mastercard, American Express, Maestro, Paypal and Arcadia Group Store cards.
If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.
Please see www.paypal.com for information on PayPal payments.
The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. Please note that the recipient of any product shipped outside the European Union may also have to pay import duty or other taxes, fees and charges applied by customs or other authorities in the country of reciept. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs authorities.
As a business we have international sale costs which are factored into the pricing of our items. Due to the range of lines we sell online and countries we offer delivery to, we are not able to adjust prices to suit each country we ship to.
Further information for overseas customers
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.
CREDIT CARD VALIDATION
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or Credit Reference Agency or any other Fraud Prevention Scheme, which may keep a record of that information. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View the privacy policy).
VERIFIED BY VISA AND MASTERCARD SECURECODE - ONLINE SHOPPING MADE SAFER
Wallis.co.uk is working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.
Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet. If your bank or card issuer is already a part of this scheme, then you may have already noticed the Verified by Visa or MasterCard SecureCode page appear when you last made a purchase with a participating retailer on the Internet.
If your bank is yet to introduce this security measure then the following information will explain how it works and the added protection benefits of registering.
Online Protection Benefits
- Shop online with added security and peace mind.
- Your personal password is linked to your card only, and not to your computer.
-
This security scheme will help to prevent unauthorised purchases.
How it works
When you reach the checkout process at Wallis.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.
This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailer.
Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.
Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.
Please click here for gift card terms and conditions.
RETURNS
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment.
In the interests of hygiene we do not offer refunds on pierced jewellery, or underwear or swimwear, if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact.
HOW TO MAKE A RETURN
Returns are simple and easy. If you are not completely happy with your purchase, you can return it free of charge within 14 days of receipt via the following three methods:
- At a convenient drop point, provided by Collect+
- By post
- To your local Wallis store (within 1 month of receipt)
For more information on the above returns methods, please click on the relevant link on the left hand side.
RETURNING GOODS BOUGHT AS SPECIAL OFFERS
If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.
For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.
RETURNING GOODS OF UNSATISFACTORY QUALITY OR UNFIT FOR PURPOSE
You can return these items to us using the returns label. Alternatively you can return them to our UK or Republic of Ireland stores (excluding those in department stores).
7 DAY COOLING-OFF PERIOD (EU ONLY)
In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the original delivery charges.
STATUTORY RIGHTS
Your UK statutory rights are not affected by our returns policy.
RETURNS TO STORE
For your convenience, UK and Republic of Ireland customers can go to their nearest store excluding those external department stores, with returns within 1 month of receipt.
Please remember to take:
- Your despatch note with you as your proof of purchase.
- The card that was used to purchase the order online. If you are not the cardholder, they will need to be with you to complete the return instore.
If you do not keep your receipt, we will exchange your unworn purchase for an alternative product at the current selling price.
For combination purchases (buy one get one free or get the lowest priced item free), you must return any free items or vouchers back for us to process the refund.
We do not offer refunds or exchanges on pierced jewellery or cosmetics or where otherwise stated in store, unless faulty.
We are pleased to offer this in addition to your statutory rights.
Other Information
Republic of Ireland customers - Please note: refunds in-store for items bought on-line will be paid in Euros by applying Arcadia's current commercial exchange rate to the sterling price for the item on your despatch note.
International customers - Please note: Wallis stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any Wallis.co.uk purchases, without exception. We are sorry for any inconvenience this may cause you.
RETURNS BY COLLECT+ FOR UK ORDERS ONLY
You can also return your order via the Collect+ service. Collect+ has parcel drop points in 3,500 local stores, open early 'til late and 7 days a week, so you can return items at a time and place that suits you.
Go through the same process detailed in our 'Returns by post' section to obtain your returns number. Write this and your order number onto the prepaid label inserted into your order. If you no longer have this label, click here to print off a new Collect+ label.
Take your parcel to any of the 3,500 local convenience stores offering Collect+ services. You'll recieve proof of postage and a code to track your return online.
Please note: You cannot return a parcel via Collect+ to your local Wallis store.
You can find your nearest local convenience store offering Collect+ services at www.collectplus.co.uk
RETURNS BY POST
All Orders can be returned by post.
You will need to create a Returns Authorisation Number by following these steps:
1. Log in to your account and select 'Request a return' from the 'My Orders' section.
2. Click the order number containing the items you want to return and follow the 'Create Return' link next to the order number.
3. Select the items you wish to send back to us with a reason for each and click 'Create Return'.
4. You will be given a Returns Authorisation Number. Write this number along with your name and address in the areas provided on the free-post returns label that was in your parcel.
5. Attach the label to the parcel and post it to us so that we receive it within 14 days of delivery.
If you have lost your prepaid label you can download another one here.
When returning any items using the freepost label, please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.
Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items. As long as the returns label provided is used then this return is completely free of charge within the mainland United Kingdom.
The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from WALLIS.CO.UK. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.
If you would like to receive your refund more quickly, please take the items to be returned to your nearest store excluding external department stores where the refund will be processed for you.
Please click here to find your closest store.
Note
Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code from the web if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please click here to contact us. We aim to respond to your emails within 48 hours.
INTERNATIONAL RETURNS
We guarantee to refund any item purchased on Wallis.co.uk that you are not completely happy with when you return it to us in a saleable condition within 14 days of receipt. International Wallis.co.uk purchases can only be returned by post. Wallis stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any Wallis.co.uk purchases, without exception. We are sorry for any inconvenience this may cause you.
Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on pierced jewellery, or underwear or swimwear if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Please also note that all items must be returned with the barcode tags intact.
To Make a Return:
1. Log in to your account and select 'Request a return' from the 'My Orders' section.
2. Click the order number containing the items you want to return and follow the 'Create Return' link next to the order number.
3. Select the items you wish to send back to us with a reason for each and click 'Create Return'.
4. You will be given a Returns Authorisation Number. Write this number along with your name and address in the areas provided on the free-post returns label that was in your parcel.
5. Attach the label to the parcel and post it to us.
Please remember to ask your courier for a proof of posting certificate and keep it safe for your reference. Without this we cannot refund any money if we do not receive your parcel.
If you have lost your returns label you can download another one here
7 DAY COOLING-OFF PERIOD (EU ONLY)
In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the original delivery charges.
Free Standard UK Delivery On All Orders Over £75 - Enter code FREE75 at the checkout.
Applies only to standard delivery
Offer only redeemable on purchases made online at Wallis.co.uk
Product Information
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
Prices are subject to change without notice. Prices are inclusive of VAT (where applicable).
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our web-site) or we may offer special discounts online that are not available in the retail stores. Some website promotions may not be available to customers in particular jurisdictions.
PURCHASE OF PRODUCTS
When you place an order on our website we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.
Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.
Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
- The product ordered being unavailable from stock
- Our inability to obtain authorisation of payment
- The identification of an error within the product information, including price or promotion
If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.
We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. If the item has been dispatched simply use the freepost returns label to return the goods to us for a full refund.
Privacy Policy Statement
References in this Privacy Policy Statement to "we", "us" and "Wallis" are to Wallis Retail Limited.
At Wallis we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.
WHAT INFORMATION DO WE COLLECT
We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address and payment method details. We may obtain information about your usage of our Web site to help us develop and improve it further through online surveys and other requests.
WHAT THE DATA WILL BE USED FOR?
Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.
We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Wallis. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:
-
- all email messages and email newsletters will contain information on how you can unsubscribe; or
- send an email to our customer services division on feedback@wallis.co.uk writing "unsubscribe" in the subject heading; or
- call our customer services division - see the "CONTACT US" section; or
- write to us at: Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London W1T 3NL
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.
Wallis Retail Limited is a registered data controller under the Data Protection Act 1998 (the "Act"). We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully
We will not pass your information on to other Arcadia Group companies or other third parties for marketing purposes unless you have agreed for us to do so.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme or Credit Reference Agency, which may keep a record of that information. At all times where we disclose your information it will remain secure.
WHAT INFORMATION DO WE SHARE WITH OTHERS?
We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Wallis. We will not pass your information on to any other Arcadia Group companies or other third parties for marketing purposes unless you have agreed for us to do so.
One of the purposes for which we may disclose your address and post code details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
COOKIES
A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies. Find out more about Cookies.
LINKS TO THIRD PARTY SITES
In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.
PRIVACY OF CHILDREN ON OUR WEBSITE
Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14.
SALE OF ASSETS
In the unlikely event that Wallis or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Contact Us
If your query relates to an order or feedback regarding this site then click here or call us between 9am and 9pm (GMT/BST) Monday to Friday, or between 9am to 6pm (GMT/BST) at the weekends and UK bank holidays
UK customers: 0844 984 0266 (calls charged at local rate)
European customers (Denmark, Eire, Finland, France, Germany, Greece, Italy, Netherlands, Norway, Spain, Sweden and Switzerland): +44 844 984 0266 (calls charged at international rate)
US customers: +44 844 984 0266 (calls charged at international rate)
New Zealand customers: +44 844 984 0266 (calls charged at international rate)
All other international customers please click here to send your queries to us via email. We aim to respond to your email within 48 hours.
Telephone Orders
If for any reason you are having problems buying online you can also place your order over the phone by speaking with one of our home shopping representatives.
Please call: 0870 830 0462 (calls charged at national rate) if you wish to place an order over the phone
Opening times:
Monday to Tuesday - 8am to 8pm
Wednesday to Friday - 8am to 9pm
Saturday - 8am to 6pm
Sunday - 9am to 6pm
General
For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.
All rights, including copyright, in this website are owned by or licensed to the Arcadia Group. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Wallis.co.uk.
We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.
Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the Wallis.co.uk website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.
These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.
Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable).
These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.
Copyright © Wallis
This website is owned and operated by:
Wallis Retail Limited
Registered in England
Company No. 4250825
Registered address:
Colegrave House,
70 Berners Street,
London W1T 3NL
VAT No: GB169 0943 36