This site ships to the United Kingdom

Terms & Conditions

Terms & Conditions

Welcome to the Wallis terms and conditions, which apply to all items ordered from wallis.co.uk. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.

We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order. 

Before placing an order, if you have any queries relating to these terms and conditions, please contact our customer service team at customerservice@wallis.com

 

Price & Payment Options 

We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo, Arcadia Group Store cards, PayPal, Alipay and China UnionPay.

If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch. 

Please see www.paypal.com for information on PayPal payments.

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process.

FURTHER INFORMATION FOR OVERSEAS CUSTOMERS

We charge you for your order in Pounds Sterling. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Please note that customers outside of the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.

CREDIT CARD VALIDATION

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View the privacy policy).

ONLINE SHOPPING MADE SAFE


We are working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online. Please click here to find more information and how to register your card.


Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

UK Delivery

We offer two delivery options for customers in the United Kingdom: (1) Standard Delivery and (2) Nominated Day Delivery. Charges apply to both options. For further information, including the costs and estimated delivery times, please see What are your delivery options in the Delivery section.

Please note that we do not deliver to the BFPO addresses.

Alternatively, you can collect your items from one of our stores in the UK (excluding stores in department stores). For further details, please see the Collect From Store section of our FAQs. If you choose this option, we will keep your order in store for ten calendar days after it has arrived. If the order is not collected within the 10 days, we will assume it is unwanted, cancel the order and issue a refund to your original payment method.

If you have any questions concerning delivery of your order, please contact our Customer Services Team.

DELIVERY OUTSIDE THE UK 

 

We offer two delivery options for international customers outside the United Kingdom: (1) Standard Delivery and (2) Tracked and Faster Delivery.  The 'Tracked and Faster' service is delivered by PDP couriers. Charges apply to both options. To track your order please see here. For further information, including the costs and estimated delivery times, please see the delivery section.

 

Please note that we do not deliver to BFPO addresses.

 

If you have any questions concerning delivery of your order, please contact our Customer Services Team.

We may run delivery promotions from time to time. Please see Promotions section of these terms and conditions to check whether we are running any at this time. 

Any items ordered remain our property until we receive full payment.

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt, in the case of returns by post, and 28 days of receipt, in the case of returns to store (excluding department stores). To return an item by post, use the freepost returns label included within your order.

See Returns by post (all countries) for details. Refunds will be credited to your original method of payment. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first.  Any remaining balance will be paid back to the other payment method originally used.

In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.

You also have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Please see RIGHT TO CANCEL (EU CUSTOMERS) for details.

Buy Now Pay Later Orders        

Orders purchased using Buy Now Pay Later (Klarna) can only be returned to the website.

Your statutory rights are not affected by our returns policy.

We guarantee to refund any item purchased on our website that you are not completely happy with when you return it to us in a saleable condition by post within 14 days of receipt. International purchases can only be returned by post. You are required to return unwanted orders at your own cost. Our stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any items purchased online. We are sorry for any inconvenience this may cause you.

Refunds will be credited to your original method of payment. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first.  Any remaining balance will be paid back to the other payment method originally used. 

In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.

If you are a customer in the European Union you have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Please see RIGHT TO CANCEL (EU CUSTOMERS) for details.

For your convenience, customers in the UK and Republic of Ireland can go to their nearest store to return an item, excluding those in department stores. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back onto their credit/debit card.

Republic of Ireland customers - Please note: refunds in-store for items bought on-line will be paid in Euros by applying Arcadia's current commercial exchange rate to the sterling price for the item on your despatch note.

International customers - Please note: unfortunately we currently do not offer refunds or exchanges on items bought on our website to stores outside of the UK and Republic of Ireland. We are sorry for any inconvenience this may cause you.

You can return an item by post within 14 days of receipt. Customers in the UK will receive a freepost returns label with their order. International customers will not receive a freepost returns label and are required to return unwanted orders at their own cost.

Please see How do I return an item by post? in the Returns section of our FAQs for information on how to make a return by post. 

Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.

The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refund to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from Wallis Fashion. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our Customer Services Team with your order number, postcode and new card details.

If you have any questions, please contact our Customer Services Team

RETURNING GOODS BOUGHT AS SPECIAL OFFERS

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

 

RETURNING GOODS WHICH ARE OF UNSATISFACTORY QUALITY OR UNFIT FOR PURPOSE

Customers in the UK can return these items to us using the freepost returns label enclosed with their order or download a freepost returns label here.

Alternatively you can return them to our UK or EIRE stores (excluding those in department stores). Refunds will be credited to your original method of payment.

International customers can only return these items by post.

For further information on how to return items by post please see How do I return an item by post? in the Returns section of our FAQs.

In addition to our returns policy, if you are a customer in the European Union you have the right to cancel your contract with us within 14 calendar days from the day after the date you received your order. This right does not apply to the following items: (1) items that have been sealed for hygiene reasons (e.g make-up, underwear, swimwear or pierced jewellery) if the seal has been broken; (2) CDs and DVDs if the seal has been broken; and (3) items that have been made to the customer’s specification or that are personalised. You will be responsible for the cost of returning a cancelled order to us.
To exercise your right to cancel follow the steps below:
1. Print off the cancellation form provided in the “Information About your Right to Cancel” document in your order confirmation email and include it with the items when you return them. You can also access a copy of the Cancellation Form here. Alternatively, write to us by email (customerservice@wallis.co.uk) or include a letter with the items when you return them. Please state that you wish to cancel your contract and include your full name, address and order number.
2. Return the items to us by post at your own cost and no later than 14 calendar days after the day that you sent us the Cancellation Form or other written notice of your cancellation. Please download a returns label here and once completed, affix it to the parcel and take it to your local posting office.
We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges that you paid up to a maximum amount of the cost of our Standard Delivery option. You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid back to the other payment method originally used. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

 

 

 

 

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

When you place an order on our website we shall email you an order confirmation email. Our acceptance of your order does not take place until despatch of the order, at which point the contract for the purchase of goods will be made.

Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the ‘CONFRIM & PAY’ button.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

* The product ordered being unavailable from stock

* Our inability to obtain authorisation of payment
* The identification of an error within the product information, including price or promotion
* If we suspect any fraudulent activity

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure.

Prices are subject to change without notice. These changes will not affect orders that have already been despatched. Prices are inclusive of VAT (where applicable).

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our website. From time to time our stores may run special local promotions (which may not be available on our website) or we may offer special discounts online that are not available in stores. Additionally, some website promotions may not be available to customers in particular jurisdictions.

We are committed to maintaining your privacy.  For details about what information about you that we collect and how we use it, please see our Privacy Policy

For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to the Arcadia Group. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable).

Please note that Wallis facilitates the sale of certain products on wallis.co.uk as agent for its concession brands. Please click here for a list of concession brands.  By making an order on this site you enter into a contract with the relevant concession brand itself rather than with Wallis.

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions. For EU customers only: If you enter into this contract as a consumer this clause does not affect your legal rights as a consumer in your jurisdiction.

Copyright © Wallis 

This website is owned and operated by and the contract for any items ordered is with:

Wallis Retail Ltd trading as Wallis Registered in England

Company No. 4250825

Registered address:

Colegrave House,

70 Berners Street,

London W1T 3NL

VAT No: GB169 0943 36

customerservice@wallis-fashion.com

Customer Service Telephone Number: 

UK customers: 0344 984 0266 (calls charged at local rate)

International customers:: +44 344 984 0266 (calls charged at international rate)

 

Up to 30% off everything Terms and Conditions

This promotion entitles you to receive up to 30% off all full price lines online and in store excluding sale lines. To redeem this promotion in store please show the store staff the Wallis.co.uk homepage. The "Now" prices displayed on Wallis.co.uk reflect this discount. Items on offer are highlighted in the promotion category accessible via the Wallis homepage.Discount does not apply to delivery charges, the purchase of gift cards, gift vouchers or for paying store card accounts. Normal refund policy applies.

DELIVERY PROMOTIONS Terms and Conditions

Free Standard Delivery on all orderes over £50. This will be automatically applied at checkout.

Free express delivery will be applied to all app users when code APP10 is applied at checkout. Express Delivery will need to be selected at checkout.

GIFT CARD PROMOTION TERMS AND CONDITIONS

1. This voucher entitles you to receive £5 when you buy a gift card worth £30 or more at participating Wallis stores or at wallis.co.uk. 2. Present this voucher at the till or enter your code at online checkout. Delivery charges are not included. 3. Valid from 16 March – 26th March 2017 inclusive. 4. This voucher can only be used by the recipient and is not transferable. Only one voucher accepted per transaction. 5. Voucher must be handed in upon redemption and cannot be used in conjunction with any other offer, event or promotion and cannot be exchanged for cash. 6. Voucher cannot be used for the purchase of gift cards, gift vouchers or for paying store card accounts. Normal refund policy applies. 7. Wallis reserves the right to withdraw this offer at any time. Forged or photocopied vouchers will not be accepted. 8. Collect from store service may incur a charge. Please visit wallis.co.uk for details. 9. Promoter: Wallis Retail Limited, registered no. 4250825. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

WALLIS ESCAPES UK COMPETITION TERMS AND CONDITIONS 

1. By entering the competition (“the Competition”) you agree to these terms and conditions.

2. The Competition is open to residents of the UK aged 16 or over, except for employees of the Arcadia Group, their families, agencies or anyone else associated with this Competition. If you are under the age of 18, you must obtain consent from your parent/guardian to enter the Competition. By entering into the Competition you confirm that you have this consent.

3. Each entrant must be a registered user on Pinterest, or register with Pinterest and be following @Wallisfashion in order to enter the Competition.  

4. To enter you must 1) create a new board called ‘Wallis Escapes’; 2) Pin at least 5 items from our Holiday Shop category at www.wallis.co.uk; 3) Include #WallisEscapes in the description of all of your pins; 4) Start pinning images from your favourite destinations and showcase your summer style; and 5) Post a link to your board in the caption of the entry pin Wallis posts on its Pinterest account. The Competition opens at 06:00 (BST) on 21st May 2017 and closes at 23:59 (BST) on 28th May 2017 (the “Closing Date”).  Entries must not be sent in through agents or third parties. Entries which are late, incomplete or incorrectly created will not be accepted.

5. There shall be 1 winner of the Competition (the “Winner”). The winning entry will be that entry which, in the sole opinion of Wallis, demonstrates the most inspirational board. The winning entry will be notified by Wallis through Pinterest by no later than 29th May 2017. Wallis’ decisions shall be final and binding in all respects on all entrants. No correspondence will be entered into.  

6. There is 1 prize to be won (the “Prize”).  The Prize shall consist of one holiday outfit chosen by the Winner, this will be made up of the following:

• 1 top + 1 pair of trousers; or 1 dress; or 1 jumpsuit; and

• 1 pair of shoes; and

• 1 bag; and

• 1 jacket or 1 cardigan. 

7. If the Prize is not claimed within 7 days of the Winner being notified, Wallis reserves the right to award the Prize to an alternative winner.

8. The Prize is non-transferable, non-refundable and non-negotiable. There is no cash alternative.  Wallis reserves the right to substitute the Prize (or any part thereof) for one of its choosing which has a value the same or greater than the original Prize in the event of circumstances outside of its control.

9. You will retain the rights of ownership in your Pinterest board (“Entry”). However, in consideration of Wallis providing the Competition, you will grant Wallis a worldwide, irrevocable, royalty-free licence to use your Entry in any of Wallis’ publications, websites, promotional activities and any other materials, for 50 years from the closing date of the Competition.  To the maximum extent permitted by law, you hereby agree to waive all, and agree not to assert any, of your moral rights (or similar rights) wherever in the world arising which relate to your Entry. All material submitted becomes the sole property of Wallis and will not be returned. 

10. All Entries must be your own work and must not have been published elsewhere or have won a prize in any other similar competition. It is your responsibility to ensure that any Entry does not infringe the intellectual property rights or other rights of any third party or any laws.  You warrant that the Entry is your own work and that you own the intellectual property rights in it.

11. Only one entry per person. Any person found to be sending multiple entries will be ineligible. Any entries by a person found to be using multiple Pinterest accounts to enter the Competition will be ineligible. Wallis does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. 

12. You must not post violent, nude, partially nude, discriminatory, unlawful, infringing, hateful, pornographic, sexually suggestive or other inappropriate (at Wallis’ sole discretion) pictures. Wallis may, but has no obligation to, remove pictures that Wallis determines in its sole discretion violates these Terms and Conditions. 

13. By entering this Competition, you agree that your details, including but not limited to your email address, may be used to keep you informed about Wallis promotions, products and news. Wallis complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.  We will not share your information with third parties for marketing purposes unless you have given us permission to do so. For further details please see our online Privacy Policy at www.wallis.co.uk

14. By entering the Competition the Winner agrees to participate in such promotional activity and material as Wallis may require.

15. The Winner’s first name, surname and county will be available for 28 days after the Closing Date and can be requested by sending a stamped addressed envelope to “Wallis Escapes, Wallis” at the address below.  

16. This Competition is in no way sponsored, endorsed, administered by or associated with Pinterest.

17. Wallis reserves the right to (i) cancel this Competition, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavors to notify changes to entrants and potential entrants).  These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction in the event of a dispute.

18. Promoter: Wallis Retail Limited. Company No. 4250825. Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL.

WIN A LUXURY TRIP FOR 4 IN LONDON WITH VIP TICKETS TO MOTOWN THE  MUSICAL UK PRIZE DRAW TERMS AND CONDITIONS

1. By entering the prize draw (the “Prize Draw”), you agree to these terms and conditions.

2. The Prize Draw is open to residents of the UK aged 18 or over, except for employees of the Arcadia Group, their families, agencies or anyone else associated with this Prize Draw.

3. To enter you must complete in full a Wallis entry form online at www.wallis.co.uk. The Prize Draw opens at 08.00 (BST) on Tuesday 18th April 2017 and closes at 23:59 (BST) on Tuesday 16th May 2017 (the “Closing Date”). Entries must not be sent in through agents or third parties. Late, incomplete, illegible or defaced entries will not be accepted.

4. There shall be one winner (the “Winner”). The Winner of the Prize Draw will be the first entry drawn at random within one week of the Closing Date. The Winner will be notified by email by no later than 24th May 2017. Wallis’ decision will be final and no correspondence will be entered into.

5. There is one prize (the “Prize”) to be won. The Prize shall consist of a VIP luxury weekend in London for the Winner and 3 friends. The Prize must be redeemed by 16 September 2017. Please see full Prize details below:

• Tickets for the Winner and 3 friends to go to the Shaftesbury Theatre to watch ‘Motown the Musical’;
• Best seats available and a glass of champagne per person during the interval plus an exclusive meet and greet with the cast;
• 1 night’s accommodation in the 5* Grange Tower Bridge Hotel including a twin/double bedroom, 2 course dinner (alcohol not included) and breakfast to be provided by Grange Hotels (room to be chosen at the discretion of Grange Hotels and AKA Promotions Limited); subject to availability. Overnight stay only valid for Friday or Saturday night. Travel from the hotel to the theatre is not included. Cannot be used in conjunction with any other Grange Hotels offer.
• £50 towards drinks at dinner and £250 towards travel expenses;
• No refreshments (other than as described above) will be provided; and
• Tickets are subject to availability and valid for performances on Friday or Saturday only. Blackout dates apply: 29 May 2017 – 4 June 2017.
a) The Winner and their travel companions may be required to provide appropriate government issued photo identification (such as a valid passport) at the time of travel, and are solely responsible for determining and obtaining all necessary travel documents and complying with all other travel requirements.

b) The Winner must bring a credit card for settlement of incidentals not included in the Prize and the Winner shall be responsible for all expenses not specified in the Prize description above.
6. The Prize will be provided by AKA Promotions Limited (“AKA”). Grange Hotels will provide the accommodation, 2 course dinner and breakfast. AKA will be responsible for all other elements of the Prize. Wallis does not accept responsibility or liability for the Prize. Wallis will share the Winner’s details with AKA and Grange Hotels in order for them to provide the Prize.

7. If the Prize is not claimed within 14 days of the Winner being notified, Wallis reserves the right to award the Prize to an alternative winner.

8. The Prize is non-transferable, non-refundable and non-negotiable. There is no cash alternative. Wallis reserves the right to substitute the Prize (or any part thereof) for one of its choosing which has a value the same or greater than the original Prize in the event of circumstances outside of its control.

9. Only one entry per person. Any person found to be sending multiple entries will be ineligible. Wallis does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry.

10. By opting in when entering the Prize Draw, you agree that your details, including but not limited to your email address, may be used to keep you informed about Wallis promotions, products and news. By opting in when entering the Prize Draw you also agree that your details will also be shared with Grange Hotels in order for them to keep you informed about promotions, products and news. Grange Hotels will comply with the standard procedures laid down in data protection legislation to ensure that the personal information you give is kept secure and processed fairly and lawfully. Wallis complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. Wallis will not share your information with third parties for marketing purposes unless you have given us permission to do so. For further details please see our online Privacy Policy at www.wallis.co.uk.

11. By entering the Prize Draw the Winner agrees to participate in such promotional activity and material as Wallis may require.

12. The Winner’s first name, surname and county will be available for 28 days after the Closing Date and can be requested by sending a stamped addressed envelope to ‘Wallis - Win a luxury weekend in London with VIP Motown tickets’ at the address below.

13. Wallis reserves the right to (i) cancel this Prize Draw, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavors to notify changes to entrants and potential entrants). These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction in the event of a dispute.

14. Promoter: Wallis Retail Limited. Company No. 4250825. Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL.

USABILITY SESSION TERMS AND CONDITIONS

1. By entering your details for the usability sessions you area agreeing to take part in customer feedback sessions for Wallis.co.uk
2. Sessions will take place at our London office, Address: Colegrave House, 70 Berners Street, London W1T 3NL.
3. Sessions will last no longer than 1 hour and you will receive an incentive of a £40 gift card for your time
4. The £40 gift card can be used in store or online
5. Entries will be selected at random and be contacted via email during the time period of April 2017 to September 2017
6. Voucher cannot be used for the purchase of gift cards, gift vouchers or for paying store card accounts. Normal refund policy applies. 7. Wallis reserves the right to withdraw this offer at any time.
7. Promoter: Wallis Retail Limited, registered no. 4250825. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

 
WRITE A REVIEW: UK PRIZE DRAW TERMS AND CONDITIONS
 
1. By entering the free prize draw (the “Prize Draw”) you agree to these terms and conditions.
2. The Prize Draw is open to residents of the UK aged 18 or over, except for employees of the Arcadia Group, their families, agencies or anyone else associated with this Prize Draw.
3. To enter you must write a review of a Wallis product online at wallis.co.uk/reviews. Select a Wallis product you have recently purchased, then click ‘write a review’ and submit your review. The Prize Draw opens at 00:00 (BST) on Wednesday 8th March 2017 and closes at 23:59 (BST) Thursday 31st May 2017. Entries must not be sent in through agents or third parties. Late, incomplete, illegible or defaced entries will not be accepted.
4. There shall be 4 winners (each one a “Winner” and together the “Winners”). The Winners of the Prize Draw will be the first 4 entries drawn at random on Wednesday 31st May 2017. The Winners will be notified by email by no later than Friday 07 June 2017. Wallis’ decision will be final and no correspondence will be entered into.
5. There are 4 Prizes to be won (each a “Prize”). The Prize shall consist of a £200 Wallis gift card. Gift card terms and conditions apply.
6. If the Prize is not claimed within 14 days of the Winner being notified, Wallis reserves the right to award the Prize to an alternative winner.
7. The Prize is non-transferable, non-refundable and non-negotiable. There is no cash alternative. Wallis reserves the right to substitute the Prize (or any part thereof) for one of its choosing which has a value the same or greater than the original Prize in the event of circumstances outside of its control.
8. Only one entry per person. Any person found to be sending multiple entries will be ineligible. Wallis does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry.
9. By entering this Prize Draw, you agree that your details, including but not limited to your email address, may be used to keep you informed about Wallis promotions, products and news. Wallis complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. Wallis will not share your information with third parties for marketing purposes unless you have given us permission to do so. For further details please see our online Privacy Policy at www.wallis.co.uk.
10. By entering the Prize Draw the Winners agree to participate in such promotional activity and material as Wallis may require.
11. The Winners’ first name, surname and county will be available for 14 days after the Closing Date and can be requested by sending a stamped addressed envelope to Wallis - Share Your Thoughts at the address below.
12. Wallis reserves the right to (i) cancel this Prize Draw, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavors to notify changes to entrants and potential entrants). These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction in the event of a dispute.
13. Promoter: Wallis Retail Limited. Company No. 4250825. Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL.

Win a luxury trip for 2 to London UK PRIZE DRAW TERMS AND CONDITIONS 

1.By entering the free prize draw (the “Prize Draw”) you agree to these terms and conditions.

2.The Prize Draw is open to residents of the UK, except for employees of the Arcadia Group, their families, agencies or anyone else associated with this Prize Draw. 

3.To enter you must spend on your Wallis Store Card or Wallis Mastercard in the month of March 2017 to be automatically entered into the prize draw. The Prize Draw opens on 17th February and closes on 31st March 2017. 

4.There shall be 1 winner inclusive. The winner of the Prize Draw will be the first entry drawn at random within 1 month of the closing date. The Winner will be notified by phone or email by no later than 30th April 2017. Wallis’s decision will be final and no correspondence will be entered into. 

5.There is one prize (the “Prize”) to be won. The Prize shall consist of:

-A personal shopping session for 2 people in our flagship store, address Wallis, Marble Arch

-A £500 giftcard 

-£100 restaurant voucher 

-1 Nights accommodation in a centrally located London hotel. Based on 2 people sharing a double or twin room. Breakfast included.

-Prize does not include travel to and from London, insurance, spending money or any other expenses.

-Prize must be taken between 1st May 2017 – 31st October 2017, excluding bank holidays.

(a)The Winner must bring a credit card for settlement of incidentals not included in the Prize and the Winner shall be responsible for all expenses not specified in the Prize description above. 

(b)Should the Winner be under 18 years of age, the Winner must be accompanied by a responsible adult for the duration of the Prize. In these circumstances, the accompanying adult will be responsible all expenses not specified in the Prize description above.

•£500 giftcard will be issued upon arrival to the Marble Arch Shopping Experience.  There is no requirement to spend full balance during the shopping experience. Any remaining balance may be spent at the winners discretion. Gift card terms and conditions apply.

6.If the Prize is not claimed within 14 DAYS of the Winner being notified, Wallis reserves the right to award the Prize to an alternative winner.

7.The Prize is non-transferable, non-refundable and non-negotiable. There is no cash alternative. Wallis reserves the right to substitute the Prize (or any part thereof) for one of its choosing which has a value the same or greater than the original Prize in the event of circumstances outside of its control.

8.Only one entry per person. The first purchase within the competition dates on your Wallis MasterCard/Store Card will be your entry into the prize draw. Any additional purchases made using your Wallis MasterCard/Store Card will not be entered into the prize draw Wallis does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. 

9.By entering this Prize Draw, you agree that your details, including but not limited to your email address, may be used to keep you informed about Wallis promotions, products and news. Wallis complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. Wallis will not share your information with third parties for marketing purposes unless you have given us permission to do so. For further details please see our online Privacy Policy at www.wallis.co.uk.

10.By entering the Prize Draw the Winner agrees to participate in such promotional activity and material as Wallis may require.

11.The Winner’s first name, surname and county will be available for 1 month after the Closing Date and can be requested by sending a stamped addressed envelope to Wallis, Marketing Department, 216 Oxford Street, London, W1C 1DB at the address below.  

12.Wallis reserves the right to (i) cancel this Prize Draw, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavors to notify changes to entrants and potential entrants).  These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction in the event of a dispute.

13.Promoter: WALLIS: Wallis Retail Limited. Company No. 4250825.

Arcadia Group Limited.  Company No. 00237511.

Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL.

 

PERFECTLY PETITE QUIZ PRIZE DRAW SUMMARY Terms and Conditions

By entering the free Prize Draw (the “Prize Draw”) you agree to these terms and conditions.
This Prize Draw is open to residents of the UK aged 18 or over, except for employees of the Arcadia Group, their families, agencies or anyone else associated with this Prize Draw.
To enter you must complete in full the Perfectly Petite form online at http://www.wallis.co.uk/en/wluk/category/petite-sign-up-form-5402150/home?TS=1458117619231. The Prize Draw opens at 00:01 GMT on Wednesday 23rd March 2016 and closes at 23:59 BST on Saturday 23rd April 2016 (the “Closing Date”). Entries must not be sent in through agents or third parties. Late, incomplete or defaced entries will not be accepted.
There shall be three winners (each one a “Winner” and together the “Winners”). The Winners of the Prize Draw will be the first three entries drawn at random on Monday 25th April 2016. The Winners will be notified by email by no later than 23:59 BST on Tuesday 26th April 2016. Wallis’ decision will be final and no correspondence will be entered into.
There is one first prize (“First Prize”) and two runner-up prizes (“Runner-Up Prizes”) to be won (together the “Prizes”). The Prizes are as follows:- The First Prize is: (a) 1 x £100 Wallis gift card. Gift card terms and conditions apply; and (b) VIP personal shopper experience in the Winner’s local Wallis store.- The Runner-Up Prizes are: 1 x £100 Wallis Gift Card. Gift card terms and conditions apply.
If the Prize is not claimed within 14 days of the Winner being notified, Wallis reserves the right to award the Prize to an alternative winner.
The Prizes are non-transferable, non-refundable and non-negotiable. There is no cash alternative. Wallis reserves the right to substitute the Prizes (or any part of thereof) for one of its choosing which has the value the same or greater than the original Prizes in the event of circumstance outside of its control.
Only one entry per person. Any person found to be sending multiple entries will be ineligible. Wallis does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry.
By entering the Prize Draw, you agree that your details, including but not limited to your email address, may be used to keep you informed about Wallis promotions, products and news. Wallis complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. Wallis will not share your information with third parties for marketing purposes unless you have given us permission to do so. For further details please see our online Privacy Policy at www.wallis.co.uk.
By entering the Prize Draw the Winners agree to participate in such promotional activity and material as Wallis may require.
The Winners’ first name and county will be available to 28 days after the Closing Date can be requested by sending a stamped addressed envelope to Wallis 216 Oxford Street London W1C 1DB.
Wallis reserves the right to (i) cancel this Prize Draw, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to entrants and potential entrants). These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction in the case of a dispute.
Promoter: Wallis Retail Limited registered no. 4250825. Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL.

 

WALLIS WEDNESDAY Terms and Conditions

1. By entering the weekly Wednesday free prize draw (the “Prize Draw”) you agree to these terms and conditions.
2. This Prize Draw is open to residents of the UK and Eire aged 16 or over, except for employees of the Arcadia Group and Bhs Limited, their families, agencies or anyone else associated with this Prize Draw. Each entrant must be a registered user on Twitter or Facebook or register with Twitter or Facebook in order to enter the Prize Draw. If you are under the age of 18, you must obtain consent from your parent/guardian to enter the Prize Draw. By entering into the Prize Draw you confirm that you have this consent.
3. To enter you must: either (a) enter your details on the Wallis Wednesday tab on the Wallis Facebook page at http://www.facebook.com/Wallis/app_498694533474849 and leave a link to the Wallis item you would like to win, or (b) follow and tweet @WallisFashion on Twitter with a link to the Wallis item you would like to win, or (c) do both of the above. Prize Draw opens at 00:00:01 GMT every Wednesday and closes at 23:59:59 GMT every Wednesday (the “Closing Date”).  Only one entry on Twitter per person per Prize Draw and one entry on Facebook per person per Prize Draw.  A person may enter on both Twitter and Facebook during a Prize Draw.  Wallis does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. Entries must not be sent in through agents or third parties. Late or incomplete entries will not be accepted. Any entries made by a person found to be using multiple Twitter or Facebook accounts to enter the Prize Draw will be ineligible.
4. Wallis complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.  We will not share your information with third parties for marketing purposes unless you have given us permission to do so.  For further details please see our online Privacy Policy at www.wallis.co.uk.
5. The winner(s) will be the first two entries drawn at random (by an independent person) within 24 hours of the Closing Date of the Prize Draw.  One will be selected from the Twitter entries and one from the Facebook entries.  The winner(s) will be notified by a tweet if they have entered using Twitter and/or an email if they have entered using Facebook by no later than 24 hours after the closing date. Wallis’ decision will be final and no correspondence will be entered into.
6. There are 2 prizes (one for the winner from Facebook and one for the winner from Twitter) of any item on www.wallis.co.uk of the winner’s choice (“Prize”), subject to availability. The winner will provide any details of their chosen Prize once they have been notified that they have won and they will then be sent their Prize by standard post.
7. If the Prize is not claimed within 14 days of the winner being notified, Wallis reserves the right to award the Prize to an alternative winner.
8. Prize is non transferable, non refundable and non negotiable. There is no cash alternative.  Wallis reserves the right to substitute the Prize for one of its choosing which has a value the same or greater than the original prize in the event of circumstances outside of its control.
9. By entering the Prize Draw the winner agrees to participate in such promotional activity and material as Wallis may require.
10. Winner’s details will be available for 14 days after the draw by sending a SAE to Wallis Wednesday, Wallis Retail Limited at the address below.
11. Wallis reserves the right to (i) cancel this Prize Draw, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavors to notify changes to entrants and potential entrants).  These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction in the case of a dispute.
12. Promoter:  Wallis Retail Limited registered no. 4250825. Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL.

 

WALLIS FRIDAY JEWELS Terms and Conditions

1. By entering the monthly free prize draw (the “Prize Draw”) you agree to these terms and conditions.
2. This Prize Draw is open to residents of the UK and Eire aged 16 or over, except for employees of the Arcadia Group and Bhs Limited, their families, agencies or anyone else associated with this Prize Draw. Each entrant must be a registered user on Twitter or Facebook or register with Twitter or Facebook in order to enter the Prize Draw. If you are under the age of 18, you must obtain consent from your parent/guardian to enter the Prize Draw. By entering into the Prize Draw you confirm that you have this consent.
3. To enter you must: either (a) enter your details on the Wallis Friday Jewels tab on the Wallis Facebook page, or (b) follow and retweet the competition post from @WallisFashion on Twitter, or (c) do both of the above. Prize Draw opens at 00:00:01 GMT every final Friday of the month and closes at 23:59:59 GMT on the same day (the “Closing Date”). Only one entry on Twitter per person per Prize Draw and one entry on Facebook per person per Prize Draw. A person may enter on both Twitter and Facebook during a Prize Draw. Wallis does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. Entries must not be sent in through agents or third parties. Late or incomplete entries will not be accepted. Any entries made by a person found to be using multiple Twitter or Facebook accounts to enter the Prize Draw will be ineligible.
4. Wallis complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. We will not share your information with third parties for marketing purposes unless you have given us permission to do so. For further details please see our online Privacy Policy at www.wallis.co.uk.
5. The winner(s) will be the first two entries drawn at random (by an independent person) within 1 week of the Closing Date of the Prize Draw. One will be selected from the Twitter entries and one from the Facebook entries. The winner(s) will be notified by a tweet if they have entered using Twitter and/or an email if they have entered using Facebook by no later than 1 week after the closing date. Wallis’ decision will be final and no correspondence will be entered into.
6. There are 2 prizes (one for the winner from Facebook and one for the winner from Twitter) of a jewellery set (“Prize”). The winner will provide any details of their chosen Prize once they have been notified that they have won and they will then be sent their Prize by standard post.
7. If the Prize is not claimed within 14 days of the winner being notified, Wallis reserves the right to award the Prize to an alternative winner.
8. Prize is non transferable, non refundable and non negotiable. There is no cash alternative. Wallis reserves the right to substitute the Prize for one of its choosing which has a value the same or greater than the original prize in the event of circumstances outside of its control.
9. By entering the Prize Draw the winner agrees to participate in such promotional activity and material as Wallis may require.
10. Winner’s details will be available for 14 days after the draw by sending a SAE to Wallis Wednesday, Wallis Retail Limited at the address below.
11. Wallis reserves the right to (i) cancel this Prize Draw, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavors to notify changes to entrants and potential entrants). These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction in the case of a dispute.
12. Promoter: Wallis Retail Limited registered no. 4250825. Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL.

 

RETURNS POLICY

Buy Now Pay Later Orders        

Orders purchased using Buy Now Pay Later (Klarna) can only be returned to the website.

PRIVACY POLICY

We work with Klarna AB to offer our customers more convenient methods of payment. Klarna AB (“Klarna”) is a provider of financial services. Klarna's principal place of business is at Sveavägen 46, 111 34 Stockholm, Sweden. Klarna is registered with the Swedish companies register under the registration number 556737-0431 and licensed by and under the supervision of the Swedish Financial Supervisory Authority (www.fi.se), Box 7821, 10397 Stockholm, Sweden, and the Swedish Data Protection Authority (http://www.datainspektionen.se/in-english/), Box 8114, 10420 Stockholm, Sweden.

We need to provide Klarna with certain information about you and the order to enable Klarna to assess whether you qualify for their credit products. We need to transfer to Klarna account details such as your name, address, email address, phone number, and payment history, as well as your order details, such as payment method, shipping details, what was ordered, and similar. This will not be done if you do not select Klarna as your payment method. The further use of this data will be governed by Klarna’s Privacy Policy LINK: [http://cdn.klarna.com/1.0/shared/content/legal/term

Wallis is committed to reducing the impacts of its packaging on the environment. Our aim is to reduce our production of packaging waste, maximise recycling and reduce disposal to landfill as far as reasonably possible.

We take our environmental responsibilities very seriously and aim to continually reduce the impacts of our waste on the environment. We are a registered business under the UK’s Packaging Regulations and contribute toward the recycling of packaging waste arising in the UK.

Where possible, we will encourage our customers to recycle their own waste. For further information on how you can help to recycle more and where you can recycle your waste, please visit www.recyclenow.com.

UK Waste Electrical and Electronic Equipment (WEEE) Regulations (SI 2006 No. 3289)

So that you can get your old electrical products recycled, Arcadia have contributed toward the development of recycling collection points (known as ‘Designated Collection Facilities) throughout the UK through our membership of the Distributor Take Back Scheme (DTS).

UK households dispose of over 1.2 million tonnes of electrical and electronic waste every year. This is the equivalent of 150,000 double decker buses and would be enough to fill the new Wembley Stadium 6 times over. Much of the UK's electronic waste ends up in landfill sites, where toxins put communities at risk.

 

To remind you to recycle, all new electrical products are marked with a crossed out wheeled bin symbol.

 

 WEE.jpg


Not all council sites are suitable to collect all types of waste electrical goods. To find out your nearest participating site and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk

Please remember to have your postcode to hand.

Wallis Student Discount with Student Beans

1.       To redeem the 10% discount online, enter your unique voucher code at the online checkout. Each voucher code can only be used once per order.

2.       All students who have been verified by completing the Student Beans validation process and have placed an order using their unique code, will automatically have 10% discount applied to Wallis products purchased online at www.wallis.co.uk, for a limited time only.

3.       The Discount may not be exchanged for cash and is non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights. The Discount may not be used to purchase gift cards or to settle store card accounts.

4.       Wallis reserves the right to refuse any student ID that it deems to be invalid or fraudulent.

5.       Wallis reserves the right to (i) cancel this offer at any time; (ii) refuse to allow any individual to participate in this offer; and (iii) amend these terms and conditions.

6.       These terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in the event of a dispute.

7.       Promoter: Wallis registered no. 4250825. Registered office; Colegrave House, 70 Berners Street, London W1T 3NL