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UK returns Full UK Returns Information UK Delivery International Delivery Collect from store International Returns UK returns

WANT TO MAKE A RETURN?
It couldn't be easier!
Returning your item(s) to your nearest store is the fastest way to get a full refund.
In interest of hygiene we do not offer refunds on jewellery or swimwear if the hygiene seal has been removed. All items must be in their original condition with all barcode tags intact.

 

HOW TO RETURN?

Return to store
Bring your item(s), despatch note and payment card into store. Purchases can be returned within 1 month of receipt at your nearest store excluding those in department stores. Please note: Stores will be unable to refund swimwear or online exclusives. Please return these products to the website via post or collect+.

 

Return by Collect+ or Post
You will need to create a Returns Number by following these steps:

  1. Sign into your account and select 'Request a return' from the 'My Orders' section
  2. Click the order number containing the item(s) you want to return and follow the 'Create Return' link to submit your returns request.
  3. Write your Returns Number on the label provided in your parcel and simply take it to your nearest Collect+ point or post office. Don't forget to ask for proof of postage.