This site ships to the United Kingdom

Terms & Conditions

Terms & Conditions

Welcome to the Wallis.co.uk terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions below. Please also read our Privacy Policy regarding personal information provided by you.

 

Before placing an order, if you have any queries relating to these terms and conditions, please contact our customer service team.

 

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

 

Once your order has been confirmed, we will not be able to make any changes.

 

Your Delivery

Free UK standard delivery on all orders over £50 - Enter code FREE50 at the checkout

UK Delivery Options

We currently offer four delivery options: Standard Delivery, Nominated Day/Express Delivery, Collect From Store Standard Delivery and Collect From Store Express.

 

  Standard Delivery (ordered before noon GMT) Costs Nominated Day Delivery Costs Collect From Store - Standard Delivery Costs Collect From Store - Express Costs
United Kingdom Up to 4 working days £3.95 Delivery on selected day. Next working day available when ordered before 8pm Mon-Fri and 2pm Sun (GMT) £5.95 Mon-Fri

£7.50 Saturday
3-7 working days Free Delivered next day to chosen store when ordered before 7pm Mon-Fri and 2pm Sun (GMT)  £2.95
Northern Ireland 5-7 working days £3.95 The next working day after the day nominated at the checkout £5.95 Mon-Fri

£7.50 Saturday
Collect From Store not available at this time N/A Collect From Store not available at this time N/A
Highlands And Islands 7 working days £3.95 Up to 5 working days after the day nominated at the checkout. £5.95 Mon-Fri

£7.50 Saturday
Collect From Store not available at this time N/A Collect From Store not available at this time N/A
Channel Islands 5 working days £5.95 Nominated Day not available at this time N/A Collect From Store not available at this time N/A Collect From Store not available at this time N/A

 

Standard Delivery

We aim to deliver all mainland UK standard orders within 4 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not recieved your delivery within 5 working days, please contact our Customer Services department.

 

Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver standard orders within 5-7 working days to Northern Ireland and 7 working days to the Highlands and Islands and AB postcodes. During busy periods please allow up to 7 working days for delivery to Northern Island and 10 working days for delivery to the Highlands and Islands and AB postcodes.

 

WHEN WAS YOUR ORDER PLACED? MAINLAND UK STANDARD DELIVERY DAY

Between 2pm Saturday and 2pm Monday

Wednesday or Thursday
Between 2pm Monday and 2pm Tuesday Thursday or Friday
Between 2pm Tuesday and 2pm Wednesday Friday or Monday
Between 2pm Wednesday and 2pm Thursday Monday or Tuesday
Between 2pm Thursday and 2pm Saturday Tuesday or Wednesday

 

Our couriers typically deliver Monday to Friday 8am - 7pm. Please note Saturday and Sunday are not classed as working days for standard deliveries. Saturday delivery is available on our nominated day delivery service.

 

Nominated Day & Express Delivery

If you have placed an order for nominated day delivery this will be delivered by our partner courier company Yodel.


We aim to deliver all main land UK nominated day orders on the day you specify. Next working day delivery is available for orders placed before 8pm Monday - Friday, or before 2pm on Sunday (GMT).


Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive and will not arrive on your nominated day. Deliveries to these areas will arrive within seven working days after the date nominated at the checkout. If you decide to have your parcel delivered to an alternative address, we may be able to change it provided the new address is within the same local area as the original address, although this service is not guaranteed.


If you select a nominated day delivery and include your mobile telephone number at the checkout, you will be notified on the day of delivery via a text message that your parcel will be delivered that day. You will also receive an email.


If you are not in when the courier initially tries to deliver your parcel and they cannot find a safe location to leave the package, they will leave a card explaining that there was an unsuccessful attempt to deliver the parcel. The courier will leave a mobile phone number on the card so that you can arrange another delivery attempt, or arrange to collect your parcel from your local Yodel depot. To use this option, contact Yodel via its online tracking system or automated call system. Details of both can be found on Yodel’s website http://www.myyodel.co.uk/. You are required to give Yodel at least 24 hours advance warning if using this facility, so that your parcel can be readied for collection.  Opening times of your local Yodel service centre can be found on the delivery card that the courier will leave after an unsuccessful delivery attempt.


Please note that for security reasons, you will need to present two forms of identification when collecting your parcel, one of each of the following:


1. Photographic (e.g. passport, driving licence)
2. Utility bill or similar, including name and address.

 

Other Information

A signature is requested on delivery for both standard and nominated day deliveries. If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to delivery 2 more times on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery.

 

If you would like to specify a safe place or a particular neighbour for your parcel to be left with, please add these instructions at the checkout.  You may also add some additional information to help the courier find your delivery address.

 

Please note: We cannot cancel an order or change a delivery address once the parcel has been dispatched.

 

At this time we regret that we do not deliver to the BFPO addresses.

  

UK Bank Holidays

Please note: We do not deliver on UK Bank Holidays. Please ensure that you check the expected delivery date for your nominated day delivery at checkout before ordering.

 

UK Bank Holidays 2014:

1 January - New Years Day

18 April - Good Friday

21 April - Easter Monday

5 May - Early May Bank Holiday

26 May - Spring Bank Holiday

25 August - Summer Bank Holiday

25 December - Christmas Day

26 December - Boxing Day

Collect From Store

You can now order products on our website and collect them from Wallis stores along with other convenient pick-up locations such as Dorothy Perkins, Evans, Burton, Miss Selfridge, BHS and Outfit stores instead of having them sent to your home.

This service is available at mainland UK stores but excludes Channel Islands, Isle of Man, Northern Ireland and the Republic of Ireland as well as some areas of the Highlands.

Please note: Orders can only be returned to a Wallis store, by Collect + or by post. Orders cannot be returned to collection points.

 

How it works

1. Choose your store
Use the store finder within the checkout to find your nearest participating store.

We offer two collect from store options: Standard Delivery (Free) and Express Delivery (£2.95).

Collect from Store Standard Delivery* - If you select this option, we will aim to deliver your order between 3 and 7 days from the date you placed it.   However, sometimes during sale periods or other busy periods deliveries might take longer.  Your estimated delivery date will be indicated on the storefinder page within the checkout.

*Collect from Store Standard Delivery is not available to Outfit stores.

Collect from Store Express Delivery - Order by 7pm (weekdays) or 2pm (Sunday) for next working day delivery for only £2.95.

2. We'll email you
We'll send you an email when your order is ready to collect. After you have received it, you can collect your order at any time during the day, according to the store opening hours. For details, please see our store finder.

3. Collect from store
Come into store to collect your order, bringing your confirmation email and the card that you paid with. If you have paid by Paypal please bring the card that links to your Paypal account. We will keep your order in store for ten calendar days after it has arrived. If the order is not collected within the 10 days, we will assume it is unwanted, cancel the order and issue a refund to your original payment method.

 

When do I have to order for next day delivery?

Next day delivery (via collect from store) is available on Monday to Friday and on Sunday.
Orders placed on Saturday will be delivered on the following Monday.

Monday to Friday - place your order by 6pm for next day delivery
Saturday - next day delivery is not available; orders will be delivered on Monday
Sunday - place your order by 2pm for next day delivery

Please note: We are unable to deliver to our stores on UK Bank Holidays. Your order will be delivered on the next working day. We are sorry for any inconvience this may cause.


What is the collect from store returns policy?

We have the same returns policy for Collect From Store as in-store returns. You can return your order to store within 28 days of receipt or by post within 14 days of receipt. Please note this date begins on the date that we send you an order dispatch.
Orders cannot be returned to collection points.

Products can be returned to a Wallis store, by post or Collect +. Products cannot  be returned to other collection points.

 

International Delivery

Free Standard WORLDWIDE Delivery On All Orders Over £50. Enter FREE50 at the checkout

 

Eurozone and US Sites

We have currency specific sites for our customers in the Eurozone and the US. If you live Andorra, Austria, Belgium, Estonia, Finland, France, Germany, Greece, Holy See, Italy, Liechtenstein, Luxembourg, Monaco, Montenegro, Netherlands, Portugal, San Marino, Slovakia or Spain please shop our Euro site. If you live in the US please shop our US site. You will no longer be able to place an order from our UK site. Click here to select your site.

Eurozone customers also have the option to shop in English, French or German. Click here to select your site and language.

Customers from the Republic of Ireland must still shop on our UK (GBP£) site. 

 

International Delivery Options

We currently offer two delivery options: Standard delivery and Tracked and Faster delivery.

 

Standard Delivery 

We aim to deliver all orders placed before 12pm within 5 - 13 working days following the date your order was placed.

 

Tracked and Faster Delivery 

We aim to deliver Tracked and Faster orders within 3 - 8 days following the the date your order was placed.

Our couriers typically deliver Monday to Friday 8am - 7pm. Please note Saturday and Sunday are not classed as working days for standard deliveries.

International Delivery Times and Costs

  •  
  •  

  • Order by 1pm
    £10.50

    Tracked and Faster
    Up to 3 Working Days
    £18.00

  • £22.00

  •  


Other Information

Please note the above timescales are applicable for mainland areas. Please allow up to 14 working days for deliveries outside mainland areas. 

All orders are shipped from the UK.

All orders are subject to checking by Customs which may delay the delivery of your order. Any additional duty or customs charges applicable in the destination country are payable by the recipient.

We cannot cancel an order or change a delivery address once the parcel has been despatched

Please allow an extra working day for deliveries over UK Bank Holidays detailed below:

 

UK Bank Holidays 2013:

 

25 December - Christmas Day

26 December - Boxing Day

UK Bank Holidays 2014:

1 January - New Years Day

18 April - Good Friday

21 April - Easter Monday

5 May - Early May Bank Holiday

26 May - Spring Bank Holiday

25 August - Summer Bank Holiday

25 December - Christmas Day

26 December - Boxing Day



TRACK YOUR ORDER

UK Deliveries

When we despatch your order, we will send you a confirmation email. You should recieve this email within 48 hours or placing your order. The email will contain a unique number to track your parcel with our couriers. You can either click the link in your confirmation email or follow the steps below to track your parcel.

 

Standard Deliveries  

Log onto www.hermes-europe.co.uk and use the tracking number and delivery postcode provided in your despatch email. Please allow 36 hours from receipt of your confirmation email before tracking your order.

 

Nominated Day & Express Deliveries

If you have selected a specific delivery day log on to http://www.myyodel.co.uk/ and use the tracking number provided in your despatch email or click the link in your despatch email. Please allow 24 hrs from receipt of the email before tracking your order. Our couriers will send you a text message to re-confirm the delivery day you selected. Please note that your order can arrive at any time between 7am and 9pm on your Nominated Delivery Day, however, they can deliver later in the evening during busier periods. If you haven't got your tracking number, please contact Customer Services by clicking here

 

International Deliveries

Wallis has recently launched four new international sites. if you cannot see your order history, please make sure that you are logged in to the same site on which you made your order. To change sites please click in the header area above. If you are still having problems, please contact our customer services team.

 

If your tracking number begins with RML, unfortunately, we are unable to track these parcels at present. Most parcels will reach their destination within two weeks, however, some destinations may require additional time allowed for parcels to arrive.

 

If your tracking number begins with 1550, please click here to track your parcel.

 

If your tracking number begins with an E, please click here to track your parcel.

 

As most parcels will reach their destination within two weeks, we are unable to queary your parcel before this time. If this time has passed and you have still not recieved your parcel, please click here to contact Customer Services.

 

Unfortunately, we are unable to offer order tracking on standard international delivery at this time. However, when we despatch your order, we will send you an email to confirm this.  

 

HAVING TROUBLE TRACKING YOUR ORDER?

If you have any problems tracking your order, please click here to contact us. One of our Customer Care team will provide an initial reply to you within 48 hours.

Eurozone and US Sites

 

Placing an order to be delivered to the Eurozone or the US

We have currency specific sites for our customers in the Eurozone and the US. If you live Andorra, Austria, Belgium, Estonia, Finland, France, Germany, Greece, Holy See, Italy, Liechtenstein, Luxembourg, Monaco, Montenegro, Netherlands, Portugal, San Marino, Slovakia or Spain please shop our Euro site. If you live in the US please shop our US site. You will no longer be able to place an order from our UK site. Click here to select your site.

Eurozone customers also have the option to shop in English, French or German. Click here to select your site and language.

Customers from the Republic of Ireland must still shop on our UK (GBP£) site. 

 

My Account

If you are an existing registered customer you will be able to log-in to the new sites using your existing username and password. Unfortunately, you will only be able to access information about your previous orders placed on the UK site from the My Account section of that site. 

 

Returning an order

If you wish to organise a return from a recent order on our UK site please log-in to the UK site and click on Request a Return from My Account.


 

 

Price & Payment Options

We accept Visa, Visa Delta, Visa Electron, Maestro, MasterCard, American Express and Arcadia Group Store cards or PayPal. 

 

We accept Visa, Visa Debit, Visa Electron, Mastercard, American Express, Maestro, Paypal and Arcadia Group Store cards.

 

If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

 

Please see www.paypal.com for information on PayPal payments.

 

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. Please note that the recipient of any product shipped outside the European Union may also have to pay import duty or other taxes, fees and charges applied by customs or other authorities in the country of reciept. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs authorities.

 

As a business we have international sale costs which are factored into the pricing of our items. Due to the range of lines we sell online and countries we offer delivery to, we are not able to adjust prices to suit each country we ship to.

 

Further information for overseas customers 

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.

 

CREDIT CARD VALIDATION

 

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

 

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or Credit Reference Agency or any other Fraud Prevention Scheme, which may keep a record of that information. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View the privacy policy).

VERIFIED BY VISA AND MASTERCARD SECURECODE - ONLINE SHOPPING MADE SAFER

 

Wallis.co.uk is working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.

 

Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet. If your bank or card issuer is already a part of this scheme, then you may have already noticed the Verified by Visa or MasterCard SecureCode page appear when you last made a purchase with a participating retailer on the Internet.

 

If your bank is yet to introduce this security measure then the following information will explain how it works and the added protection benefits of registering.

 

Online Protection Benefits

  • Shop online with added security and peace mind.
  • Your personal password is linked to your card only, and not to your computer.
  • This security scheme will help to prevent unauthorised purchases.

 

How it works

When you reach the checkout process at Wallis.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.

 

This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailer.

 

Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

 

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

Please click here for gift card terms and conditions.

 

Where can I use my Gift Card?

Your Gift Card can be used online or in any store (Burton, Dorothy Perkins, Evans, Miss Selfridge, Outfit, Topshop, Topman and Wallis in the UK) excluding those within department stores. For full details, please click here to review our terms and conditions.

 
Can I use more than one Gift Card as a method of payment?

Yes, you can use up to 5 Gift Cards in any one transaction. Please retain the original gift card(s) when completing an order online as this may be required at a later date if you return your purchases.

When using gift cards in conjunction with other payment methods, the full value of the Gift Card will be taken first, and any remaining balance will be charged to your additional payment method.


 
How will I be refunded if I have paid with a Gift Card and debit/credit card?

The Gift Card will be credited first, with the remaining balance being credited to the debit/credit card used at the time of purchase.

RETURNS 

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment.

 

In the interests of hygiene we do not offer refunds on pierced jewellery, or underwear or swimwear, if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact.

 

HOW TO MAKE A RETURN

Returns are simple and easy. If you are not completely happy with your purchase, you can return it free of charge within 14 days of receipt via the following three methods:

 

- At a convenient drop point, provided by Collect+

- By post

- To your local Wallis store (within 1 month of receipt)

 

For more information on the above returns methods, please click on the relevant link on the left hand side.

 

RETURNING GOODS BOUGHT AS SPECIAL OFFERS

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

 

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

 

RETURNING GOODS OF UNSATISFACTORY QUALITY OR UNFIT FOR PURPOSE

You can return these items to us using the returns label. Alternatively you can return them to our UK or Republic of Ireland stores (excluding those in department stores).

 

7 DAY COOLING-OFF PERIOD (EU ONLY)

In addition to our returns policy, if you reside in the EU, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the original delivery charges. 

 

STATUTORY RIGHTS

Your UK statutory rights are not affected by our returns policy.

 

RETURNS TO STORE

For your convenience, UK and Republic of Ireland customers can go to their nearest store excluding those in department stores, with returns within 1 month of receipt. You also can return your purchase to any BHS store with a Wallis concession.

Please note stores will be unable to refund swimwear or online exclusives. Please return these products to the website via post or collect plus.

 

Please remember to take:

- Your despatch note with you as your proof of purchase.

- The card that was used to purchase the order online. If you are not the cardholder, they will need to be with you to complete the return instore.

 

If you do not keep your receipt, we will exchange your unworn purchase for an alternative product at the current selling price.

 

For combination purchases (buy one get one free or get the lowest priced item free), you must return any free items or vouchers back for us to process the refund.

 

We do not offer refunds or exchanges on pierced jewellery or cosmetics or where otherwise stated in store, unless faulty.

 

We are pleased to offer this in addition to your statutory rights.

 

Other Information 

Republic of Ireland customers - Please note: refunds in-store for items bought on-line will be paid in Euros by applying Arcadia's current commercial exchange rate to the sterling price for the item on your despatch note.

 

International customers - Please note: Wallis stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any Wallis.co.uk purchases, without exception. We are sorry for any inconvenience this may cause you.

 

RETURNS BY COLLECT+ FOR UK ORDERS ONLY

You can also return your order via the Collect+ service. Collect+ has parcel drop points in 3,500 local stores, open early 'til late and 7 days a week, so you can return items at a time and place that suits you.

 

Go through the same process detailed in our 'Returns by post' section to obtain your returns number. Write this and your order number onto the prepaid label inserted into your order. If you no longer have this label, click here to print off a new Collect+ label.

 

Take your parcel to any of the 3,500 local convenience stores offering Collect+ services. You'll recieve proof of postage and a code to track your return online.

 

Please note: You cannot return a parcel via Collect+ to your local Wallis store.

 

You can find your nearest local convenience store offering Collect+ services at www.collectplus.co.uk

 

Collect +

 

RETURNS BY POST

All Orders can be returned by post.

 

You will need to create a Returns Authorisation Number by following these steps:

 

1. Log in to your account and select 'Request a return' from the 'My Orders' section.

2. Click the order number containing the items you want to return and follow the 'Create Return' link next to the order number.

3. Select the items you wish to send back to us with a reason for each and click 'Create Return'.

4. You will be given a Returns Authorisation Number. Write this number along with your name and address in the areas provided on the free-post returns label that was in your parcel.

5. Attach the label to the parcel and post it to us so that we receive it within 14 days of delivery.  

 

If you have lost your prepaid label you can download another one here.

 

When returning any items using the freepost label, please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.

 

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items. As long as the returns label provided is used then this return is completely free of charge within the mainland United Kingdom.

 

The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from WALLIS.CO.UK. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.

 

If you would like to receive your refund more quickly, please take the items to be returned to your nearest store excluding external department stores where the refund will be processed for you.

 

Please click here to find your closest store.

 

Note

Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code from the web if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please click here to contact us. We aim to respond to your emails within 48 hours.

 

INTERNATIONAL RETURNS

We guarantee to refund any item purchased on wallis.co.uk that you are not completely happy with when you return it to us in a saleable condition within 14 days of receipt. International wallis.co.uk purchases can only be returned by post. You are required to return unwanted orders at your own cost. Wallis stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any wallis.co.uk purchases, without exception. We are sorry for any inconvenience this may cause you.

Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on pierced jewellery, or underwear or swimwear if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Underwear is returnable as long as unworn and with all the barcode tags. Please also note that all items must be returned with the barcode tags intact.


 

To Make a Return:

1. Log in to your account and select 'Request a return' from the 'My Orders' section.

2. Click the order number containing the items you want to return and follow the 'Create Return' link next to the order number.

3. Select the items you wish to send back to us with a reason for each and click 'Create Return'.

4. You will be given a Returns Authorisation Number. Write this number along with your name and address in the areas provided on the free-post returns label that was in your parcel.

5. Attach the label to the parcel and post it to us.  

 

Please remember to ask your courier for a proof of posting certificate and keep it safe for your reference. Without this we cannot refund any money if we do not receive your parcel.

 

If you have lost your returns label you can download another one here

 

7 DAY COOLING-OFF PERIOD (EU ONLY)

In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the original delivery charges. 

 

In addition to our returns policy, if you reside in the EU, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges.

 

STATUTORY RIGHTS

Your UK statutory rights are not affected by our returns policy.

Free Standard UK Delivery On All Orders Over £50 - Enter code FREE50 at the checkout.

Applies only to standard delivery

Offer only redeemable on purchases made online at Wallis.co.uk

 

WALLIS WEDNESDAY Ts AND Cs

1. By entering the weekly Wednesday free prize draw (the “Prize Draw”) you agree to these terms and conditions.

 

2. This Prize Draw is open to residents of the UK and Eire aged 16 or over, except for employees of the Arcadia Group and Bhs Limited, their families, agencies or anyone else associated with this Prize Draw. Each entrant must be a registered user on Twitter or Facebook or register with Twitter or Facebook in order to enter the Prize Draw. If you are under the age of 18, you must obtain consent from your parent/guardian to enter the Prize Draw. By entering into the Prize Draw you confirm that you have this consent.

 

3. To enter you must: either (a) enter your details on the Wallis Wednesday tab on the Wallis Facebook page at http://www.facebook.com/Wallis/app_498694533474849 and leave a link to the Wallis item you would like to win, or (b) follow and tweet @WallisFashion on Twitter with a link to the Wallis item you would like to win, or (c) do both of the above. Prize Draw opens at 00:00:01 GMT every Wednesday and closes at 23:59:59 GMT every Wednesday (the “Closing Date”).  Only one entry on Twitter per person per Prize Draw and one entry on Facebook per person per Prize Draw.  A person may enter on both Twitter and Facebook during a Prize Draw.  Wallis does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. Entries must not be sent in through agents or third parties. Late or incomplete entries will not be accepted. Any entries made by a person found to be using multiple Twitter or Facebook accounts to enter the Prize Draw will be ineligible.

 

4. Wallis complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.  We will not share your information with third parties for marketing purposes unless you have given us permission to do so.  For further details please see our online Privacy Policy at www.wallis.co.uk.

 

5. The winner(s) will be the first two entries drawn at random (by an independent person) within 24 hours of the Closing Date of the Prize Draw.  One will be selected from the Twitter entries and one from the Facebook entries.  The winner(s) will be notified by a tweet if they have entered using Twitter and/or an email if they have entered using Facebook by no later than 24 hours after the closing date. Wallis’ decision will be final and no correspondence will be entered into.

 

6. There are 2 prizes (one for the winner from Facebook and one for the winner from Twitter) of any item on www.wallis.co.uk of the winner’s choice (“Prize”), subject to availability. The winner will provide any details of their chosen Prize once they have been notified that they have won and they will then be sent their Prize by standard post.         

 

7. If the Prize is not claimed within 14 days of the winner being notified, Wallis reserves the right to award the Prize to an alternative winner.

 

8. Prize is non transferable, non refundable and non negotiable. There is no cash alternative.  Wallis reserves the right to substitute the Prize for one of its choosing which has a value the same or greater than the original prize in the event of circumstances outside of its control.

 

9. By entering the Prize Draw the winner agrees to participate in such promotional activity and material as Wallis may require.

 

10. Winner’s details will be available for 14 days after the draw by sending a SAE to Wallis Wednesday, Wallis Retail Limited at the address below.

 

11. Wallis reserves the right to (i) cancel this Prize Draw, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavors to notify changes to entrants and potential entrants).  These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction in the case of a dispute.

 

12. Promoter:  Wallis Retail Limited registered no. 4250825. Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL.

 

 

Product Information

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

 

All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

 

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

 

Prices are subject to change without notice. Prices are inclusive of VAT (where applicable).

 

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

 

We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our web-site) or we may offer special discounts online that are not available in the retail stores. Some website promotions may not be available to customers in particular jurisdictions.

 

PURCHASE OF PRODUCTS

When you place an order on our website we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.

 

Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.

 

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.

 

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

 

  • The product ordered being unavailable from stock
  • Our inability to obtain authorisation of payment
  • The identification of an error within the product information, including price or promotion

 

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

 

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

 

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. If the item has been dispatched simply use the freepost returns label to return the goods to us for a full refund.

 

Privacy Policy Statement

References in this Privacy Policy Statement to "we", "us" and "Wallis" are to Wallis Retail Limited.

 

At Wallis we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

 

WHAT INFORMATION DO WE COLLECT

We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address and payment method details. We may obtain information about your usage of our Web site to help us develop and improve it further through online surveys and other requests.

 

WHAT THE DATA WILL BE USED FOR?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.

 

We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Wallis. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

  •  

  • all email messages and email newsletters will contain information on how you can unsubscribe; or
  • send an email to our customer services division on feedback@wallis.co.uk writing "unsubscribe" in the subject heading; or
  • call our customer services division - see the "CONTACT US" section; or
  • write to us at: Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London W1T 3NL

 

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

 

Wallis Retail Limited is a registered data controller under the Data Protection Act 1998 (the "Act"). We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully

 

We will not pass your information on to other Arcadia Group companies or other third parties for marketing purposes unless you have agreed for us to do so.

 

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme or Credit Reference Agency, which may keep a record of that information. At all times where we disclose your information it will remain secure.

 

WHAT INFORMATION DO WE SHARE WITH OTHERS?

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Wallis. We will not pass your information on to any other Arcadia Group companies or other third parties for marketing purposes unless you have agreed for us to do so.

 

One of the purposes for which we may disclose your address and post code details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

 

COOKIES

A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies. Find out more about Cookies.

 

LINKS TO THIRD PARTY SITES

In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies.  We encourage you to review those policies when you visit those sites.  This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.

 

PRIVACY OF CHILDREN ON OUR WEBSITE

Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14.

 

SALE OF ASSETS

In the unlikely event that Wallis or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

 

Your Personal Stylist - Privacy Policy

 

1. Introduction

Stylemania Limited, trading as Dressipi (for more information about us see the About Us section below), (“Dressipi”) operates the Your Personal Stylist Service which is available via this website (the “Service”).  Dressipi is committed to protecting your personal information when you use our “Service” and we want our Members and visitors to have a safe and enjoyable experience.  It is completely optional to use the Your Personal Stylist Service (and become a Member), but if you choose to do so, you will be required to undertake the Your Personal Stylist profiler and enter certain personal data about yourself. To become a Member you will be required to set up an account with a password, email address, date of birth, gender, location and various clothes size information.

 

Dressipi is legally obliged to only hold and use your personal information in line with the Data Protection Act 1998 and related laws (these laws are referred to collectively in this Privacy Policy as the ‘data protection laws’).

 

The Service contains links to websites owned and operated by third parties. These third party websites have their own privacy and cookie policies and we urge you to review them. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

 

2. What Information Will Dressipi Collect About Me?

 

A. Unregistered Users

We encourage you to save the answers and information you provided when you created your Your Personal Stylist profile in order to to take full advantage of all the features of the Service detailed below. However, you may choose not to register and take advantage of any feature of the Service where registration is not required.

 

If you do not register, then the information we collect from you is limited. We log your IP address in order to help diagnose problems with our applications or hosting environments, administer our Web site and track usage statistics. It would be extremely difficult for us to identify you through your IP address, and we make no attempt to do so. If you accessed the Service by clicking on a link or advertisement on another site, then we also log that information. This helps us to maximize our Internet exposure, and to understand the interests of our users. All of this information is collected and used only in the aggregate; that is, it is entered into our database, where we can use it to generate overall reports on our visitors, but not reports about individual visitors.

 

We also place small files known as ‘cookies’ (and/or similar technology) on your computer’s hard drive to maintain the integrity of our content and to provide our users with a better site experience. Please see below for more information about cookies.

 

B. Users who have registered with Your Personal Stylist (‘Members’)

If you choose to register with Your Personal Stylist, you will be provided with personalised clothes and styling recommendations, relating to Wallis products and services.  The benefits of registering will increase over time as we get to know you better and introduce new features. We encourage you to register so that you can experience everything that Dressipi has to offer.

 

Upon registration, we will collect personal information from you including your name, email address, gender, birthday, location, clothes sizes and password.  We may also give you the opportunity to add optional information about yourself.  Finallly you will be given the chance to sign up to receive fortnightly Personal Stylist emails recommending new Wallis products for you and to receive Wallis’ newsletter by email (including exclusive offers, competitions and style advice).

 

We may store all or some of that information in a cookie file on your hard drive, so that our system will recognize you each time you visit our site. In that way, we can save your preferences from visit to visit and present you with a customized Web site, without requiring you to log into our site every time you visit.

 

C. Purchases from Wallis

If you choose to purchase any clothing or accessories recommended to you by Your Personal Stylist by clicking on a link to the website of Wallis, Wallis will collect your personal details (such as your credit card number, address, etc.) for the purpose of completing your chosen transaction.  We may be provided with confirmation of your transactions with Wallis and, in some instances, such confirmation may include your personal information. For further information on how Wallis collect and process your personal information and how to manage your preferences please read the Wallis privacy policy wallis.co.uk.

 

3. How will Dressipi use the Information?

 

A. To Personalise the Way Content is Presented to You

As part of the Your Personal Stylist registration process you will be given the option of saving the answers and information you have provided. Having selected various options (and any options that we may add to in the future), Dressipi will create your automated style preferences which enables Dressipi to tailor and match the content presented to you so that the recommendations you receive are personalised according to our machine learning algorithms.

 

B. To Contact You

We will use the email address and any other relevant contact details provided by you when you register, to contact you from time to time.  This may be for security reasons (so that we can check that you are who you say you are, by sending you an initial validation email); to inform you about planned maintenance which will affect the Service or other disruptions; to ask your opinion about the Service; or it may be to keep you updated on the services currently available  from Your Personal Stylist; and any changes to those services and those that we intend to launch in the future.

 

We may also contact you about any submission you have made to the Service, including any content you provide and to invite you to participate in surveys about Dressipi services (participation is always optional).

 

Wallis

Where you have agreed to this upon registration, we will send your name and email address to Wallis so that they can send you fortnightly emails recommending new Wallis products or contact you about  their products and services that they think may be of interest to you based on your use of the Service, or to deliver targeted advertisements, promotions and other similar initiatives to you. We may also share your name and email address with Wallis to enable them to analyse the use of the Service, its effectiveness and for other purposes of improving their products and services and website.

 

C. Monitoring and Editing User Content

Where in the future we allow users to submit reviews or provide other content as part of the Service we will require users to comply with Terms of Use.  We may, but have no obligation to, monitor such content via electronic software or otherwise in order to check for obscenity, defamation, unlawful acts, abusive or inappropriate language or other breaches of those Terms of Use.

 

D. Statistical Analysis

We may use your information in order to generate anonymous statistics regarding use of the Service. We may share this anonymous information with our partners and advertisers, including Wallis. This is not linked to any personal information that can identify any individual person.

 

E. Third party suppliers

We may need to share your information with third party suppliers that support the Service such as our web hosting provider (all your information) and Wallis’ email marketing provider (your name and email address only, and only where you have opted in to receive such marketing as described in Section 2B above).

 

F. Third–Party Adservers

We may use third–party advertising companies to target and serve ads when you use the Service. These companies may use information (this will not include your name, address – though possibly the location of your home town–, or email address) about your use of the Service and other web sites in order to provide advertisements about goods and services of interest to you. These companies may employ cookies and other tracking technologies to measure advertising effectiveness. Any information that these third parties collect via cookies is generally not personally identifiable (unless, for example, you provide personal information to them through an ad or email message). See our cookie policy below for more information.

 

4. Will Dressipi Share my Information With Anyone Else?

We will keep your information confidential except as set out above or where disclosure is required or permitted by law.

 

If you post or send offensive, inappropriate or objectionable content anywhere connected with the Service, or otherwise engage in any disruptive behaviour regarding the Service, Dressipi may use your personal information to stop such behaviour. Where Dressipi reasonably believes that you are or may be in breach of any of applicable law (e.g. because content you have posted may be defamatory), Dressipi may use your personal information to inform relevant third parties or law enforcement agencies about the content and your behaviour.

 

If Dressipi is acquired by another company or sells all or a portion of its assets to another company, or in the event of a merger or reorganisation, it is likely that user information will be a part of the assets transferred and may be disclosed to the new company.

 

5. Children

Children under the age of 18 are not eligible to use the Service and must not attempt to register with Dressipi and/or submit any personal information to us. We don’t knowingly collect personal information from any person who is under the age of 13 or allow them to register. If it comes to our attention that we have collected personal data from a person under the age of 18, we will delete this information as quickly as possible. If you have reason to believe that this has occurred, please contact us at unsubscribe@dressipi.com, and we will delete all relevant information.

 

6. How to Remove Details, Stop Marketing Emails and Update Your Personal Information

You may have your registration details, including your profile, removed at any time. To remove yourself from Dressipi altogether, please email us at unsubscribe@dressipi.com and we will endeavour to remove your details within 7 days of receipt of the email.  To simply opt out of receiving marketing materials from Your Style Advisor please email us at [Wallisunsubscribe@dressipi.com].



You can review and update the personal information you have provided through the registration process by clicking on ‘My Profile’ on your account page.

 

7. Security/How Long Will Dressipi Hold Personal Information


We employ firewalls and store all of our files and information on computer hardware which require password access. You should never disclose your account password to unauthorised people. We use certain security measures to help keep your personal information safe, but we cannot guarantee that these measures will stop any users try to get around the privacy or security settings through unforeseen and/or illegal activity. Consequently, you acknowledge that there are circumstances in which your personal information may be accessed by unauthorised persons.

 

In the event that we believe that the security of your personal information in our possession or control may have been compromised, we may seek to notify you. If a notification is appropriate, we would endeavour to do so as promptly as possible under the circumstances, and, to the extent we have your e–mail address, we may notify you by e–mail.

 

We will hold your personal information on our systems for as long as is necessary to provide the Service. In the case that you wish to cancel your registration as a Your Personal Stylist member, your account will be deleted but once an account is deleted a red flag goes on the database and, while people cannot use the personal information, it stays on the system for a period of one year for administration purposes before being deleted automatically.

 

Where you contribute reviews or other content to the Service, Dressipi will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted.

 

8. Changes to this Privacy Policy

This privacy policy may be updated from time to time so you may wish to check it each time you submit personal information to the Service. The date of the most recent revisions will appear on this page.

 

9. Cookies

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a ‘device’) browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track online traffic flows.

 

We use cookies to collect data that we can use to improve the efficiency and quality of our service. We use these cookies to identify you as a valid user and to help personalise your Dressipi experience in conjunction with your profile. We currently employ persistent cookies which stay on your computer after you have gone offline. Persistent cookies remain in the ‘cookies” folder after you have closed your web browser.

 

Most browsers have cookies turned on as a default, but you can always disable cookies or only allow non–persistent cookies via your browser preferences. If you choose to disable cookies, however, you won’t be able enjoy a significant proportion of Dressipi’s functionality. Please remember that cookies cannot read your hard drive or give any information collected to any third party. A cookie can only be read by the organisation that sets it.

 

10. Can I Find Out What Personal Information Dressipi Holds About Me?

Under the Data Protection Act you have the right to request a copy of the personal information Dressipi holds about you and to have any inaccuracies corrected. (We charge £10 for information requests and will require you to prove your identity with 2 pieces of approved photographic identification.) We will use reasonable efforts to supply, correct or delete personal information about you on our files.

 

Please address requests and questions about this or any other question about this Privacy Policy to privacy@dressipi.com.

 

11. About Us

Dressipi is a free fashion advice and recommendation service. We give you the know-how to dress your shape and update your style – and a quick and easy way to find the best clothes and brands for you.

 

We, Donna and Sarah, started Dressipi as busy women, with little time to shop but wanting to dress our best. Understanding that what we wear is personal, we brought together a top styling team – and combined it with our expertise in technology to create a service that could be both free and accessible to all.

 

Dressipi’s mission is to give you the confidence to look your best and feel great about your shopping and dressing decisions.


 

The UK WEEE regulations came into effect from 2007.

 

So that you can get your old electrical products recycled, Arcadia have contributed toward the development of recycling collection points (known as ‘Designated Collection Facilities) throughout the UK through our membership of the Distributor Take Back Scheme (DTS).

 

UK households dispose of over 1.2 million tonnes of electrical and electronic waste every year. This is the equivalent of 150,000 double decker buses and would be enough to fill the new Wembley Stadium 6 times over. Much of the UK’s electronic waste ends up in landfill sites, where toxins put communities at risk.

 

To remind you to recycle, all new electrical products are marked with a crossed out wheeled bin symbol.

 

Not all council sites are suitable to collect all types of waste electrical goods. To find out your nearest participating site and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk with your postcode to hand.

Contact Us

If your query relates to an order or feedback regarding this site then click here.

 

General

For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

 

All rights, including copyright, in this website are owned by or licensed to the Arcadia Group. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Wallis.co.uk.

 

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

 

Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the Wallis.co.uk website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

 

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

 

Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable).

 

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

 

Copyright © Wallis

 

This website is owned and operated by:
Wallis Retail Limited
Registered in England
Company No. 4250825

 

Registered address:
Colegrave House,
70 Berners Street,
London W1T 3NL

 

VAT No: GB169 0943 36