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Returns

RETURNS POLICY
 

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on pierced jewellery, or underwear or swimwear, if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact.

 

HOW TO MAKE A RETURN

Returns are simple and easy. If you are not completely happy with your purchase, you can return it free of charge within 14 days of receipt via the following three methods:

- At a convenient drop point, provided by Collect+

- By post

- To your local Wallis store (within 1 month of receipt)

For more information on the above returns methods, please click on the relevant link on the left hand side.

 

RETURNING GOODS BOUGHT AS SPECIAL OFFERS

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

 

RETURNING GOODS OF UNSATISFACTORY QUALITY OR UNFIT FOR PURPOSE

You can return these items to us using the returns label. Alternatively you can return them to our UK or Republic of Ireland stores (excluding those in department stores).

 

7 DAY COOLING-OFF PERIOD (EU ONLY)

In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). Order cancellations must be made in writing to Customer Services quoting your order number.  In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

 

STATUTORY RIGHTS

Your UK statutory rights are not affected by our returns policy.

 

RETURNS TO STORE

For your convenience, UK and Republic of Ireland customers can go to their nearest store excluding department stores, with returns within 1 month of receipt. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back on to their credit / debit card.

 

WALLIS ONLINE EXCLUSIVES AND SWIMWEAR 

Please note that any Wallis Online Exclusive and swimwear products are only returnable via post. Stores will be unable to refund these items for you.



Republic of Ireland customers - Please note: refunds in-store for items bought on-line will be paid in Euros by applying Arcadia's current commercial exchange rate to the sterling price for the item on your despatch note.



International customers - Please note: Wallis stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any Wallis online purchases, without exception. We are sorry for any inconvenience this may cause you.

RETURNS BY COLLECT+ FOR UK ORDERS ONLY

You can also return your order via the Collect+ service. Collect+ has parcel drop points in 3,500 local stores, open early 'til late and 7 days a week, so you can return items at a time and place that suits you.

 

Go through the same process detailed in our 'Returns by post' section to obtain your returns number. Write this and your order number onto the prepaid label inserted into your order. If you no longer have this label, click here to print off a new Collect+ label.

 

Take your parcel to any of the 3,500 local convenience stores offering Collect+ services. You'll recieve proof of postage and a code to track your return online.

 

Please note: You cannot return a parcel via Collect+ to your local Wallis store.

 

You can find your nearest local convenience store offering Collect+ services at www.collectplus.co.uk

 

Collect +

 

 

RETURNS BY POST (ALL COUNTRIES)

To make a return by post, log in to your account and select 'Request a return' from the 'My Orders' section. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number. Please select the items you wish to send back to us with a reason for each. Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. Write this number along with your name and address in the areas provided on the freepost returns label. Peel off the prepaid label that comes with delivery, stick it to the parcel and post it to us so that we receive it within 14 days of delivery. International customers will not receive a pre-paid label and are required to return unwanted orders at their own cost.

 

When returning any items using the freepost label, please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.

 

If you would like to receive your refund more quickly, please take the items to be returned to your nearest store excluding those in BHS and other department stores where the refund will be processed for you.

 

Please click here to find your closest store.

You can log in to your account here.

Download a return label here.

 

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items. As long as the returns label provided is used then this return is completely free of charge within the mainland United Kingdom.

 

The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from WALLIS.CO.UK. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.

 

You can call Customer Services between 9am and 11pm (GMT/BST) on week days and between 9am and 6pm at the weekend (excluding UK bank holidays):

 

UK customers: 0844 984 0266 (calls charged at local rate)

 

United States, New Zealand Denmark, Eire, Finland, France, Germany, Greece, Italy, Netherlands, New Zealand, Norway, Spain, Sweden and Switzerland customers: +44 844 984 0266 (calls charged at international rate)

 

All other international customers please send your queries to us via email at: customer.service@wallis.co.uk. We aim to respond to your email within 48 hours.



Note

 

Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code from the web if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please contact us at feedback@wallis.co.uk. We aim to respond to your email within 48 hours.

INTERNATIONAL RETURNS

 

We guarantee to refund any item purchased on Wallis.co.uk that you are not completely happy with when you return it to us in a saleable condition within 14 days of receipt. International Wallis.co.uk purchases can only be returned by post. Wallis stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any Wallis.co.uk purchases, without exception. We are sorry for any inconvenience this may cause you.

Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on pierced jewellery, or underwear or swimwear if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Please also note that all items must be returned with the barcode tags intact.

In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.