Delivery Test 2 - Wallis
This site ships to the United Kingdom
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Delivery & Returns

United Kingdom

Free standard delivery on all orders £80 and over
Standard: £4 delivery on all orders under £80
Nominated day delivery: £5 delivery charge per order for delivery Mon - Fri
£7.50 delivery charge per order for delivery on Saturday

Australia, New Zealand & United States Of America, India, Indonesia, Republic Of Korea, Malaysia, Philippines, Singapore
Standard: £10.50 delivery charge for all orders
Nominated Day: Not available

Channel Islands & Bfpo Addresses
At this time we regret that we do not deliver to these addresses.

Europe (Belgium, Eire, France, Finland, Greece, Germany, Spain, Norway, Netherlands, Switzerland, Spain And Italy Only)
Standard: £5 delivery charge for all orders.
Nominated Day: Not available

Europe (Austria, Denmark, Hungary, Lithuania, Romania, Slovakia And Sweden Only)
Standard: £7.50 delivery charge for all orders.
Nominated Day: Not available

Europe (Bulgaria, Croatia, Czech Republic, Turkey And Ukraine Only)
Standard: £10.50 delivery charge for all orders.
Nominated day: Not available

Please note that any additional duty or customs charges applicable in the destination country are payable by the recipient.

US customers should note that orders above $200 are subject to additional customs charges. Orders can be placed separately - please note that a delivery charge will be applied to each order.

UK Delivery times
Please see the expected delivery function at the checkout page for an an accurate delivery date for your order.

Please note that delivery time for standard orders is currently 2-4 working days. If you would like to receive your order sooner, our nominated day delivery service will get it to you the next working day. if you order before 2pm (GMT) or on any day you choose.

We aim to deliver all mainland UK standard orders in the timescales shown in the below table. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within five working days, please contact our Customer Services department.

Standard deliveries to the Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver within four working days to Northern Ireland and seven working days to the Highlands and Islands for all orders placed before 12pm. During busy periods, please allow up to seven working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.

All customers who select a nominated day delivery and include their mobile telephone number at the checkout will receive a text message with delivery updates. On the day of delivery, our couriers will also text you to advise an approximate time frame when they will be delivering your order.

A signature is requested on delivery for both standard and nominated day deliveries. If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to delivery 2 more times on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery.

If you would like to specify a safe place or a particular neighbour for your parcel to be left with, please add these instructions at the checkout. You may also add some additional information to help the courier find your delivery address.

When Was Your Order Placed?

Mainland Uk Standard Delivery Day

Between 2pm Saturday and 2pm Monday

Wednesday or Thursday

Between 2pm Monday and 2pm Tuesday

Thursday or Friday

Between 2pm Tuesday and 2pm Wednesday

Friday or Monday

Between 2pm Wednesday and 2pm Thursday

Monday or Tuesday

Between 2pm Thursday and 2pm Saturday

Tuesday or Wednesday

Please allow 5 working days before querying your order.

Exceptions
UK Bank Holidays (if applicable): please allow an extra working day for standard deliveries. Please note bank holidays will not be available as delivery days for nominated day delivery.

Europe
We aim to deliver within 5-7 working days following the date your order is placed.

Us, New Zealand, Australia, Canada, Chile, China, Hong Kong, India, Indonesia, Republic Of Korea, Malaysia, Philippines, Singapore
We aim to deliver within 5-7 working days following the date your order is placed.

Missselfridge.com delivers to all United Kingdom and Republic of Ireland addresses. Unfortunately at this time we cannot take orders for delivery to the Channel Islands or BFPO addresses.

Missselfridge.com classes the United Kingdom as England, Northern Ireland, Scotland (including the Highlands and Islands) and Wales.

Delivery Address
Please note that we are unable to change a residential address to a business delivery address once the order has been despatched.

For nominated day deliveries within the UK
Log on to http://www.hdnl.co.uk/tracker.aspx and use the tracking number provided in your despatch email or click the link in your despatch email. Please allow 24 hours from receipt of the email before tracking your order.

For standard deliveries within the UK
Log onto www.hermes-europe.co.uk and use the tracking number and delivery postcode provided in your despatch email. Please allow 36 hours from receipt of the email before tracking your order.

For overseas deliveries:
Unfortunately we are unable to offer order tracking at this time.

Having trouble tracking your order?
Please allow 5 working days before querying your order. We will check your order status and give you an update.

Email us at customer.service@missselfridge.com with the date your order was placed, your reference number for each order, your full name, billing address and phone number.

Alternatively, you can call Customer Services:

UK customers: 0844 984 0266 (calls charged at local rate)

United States, New Zealand Denmark, Eire, Finland, France, Germany, Greece, Italy, Netherlands, New Zealand, Norway, Spain, Sweden and Switzerland customers: +44 844 984 0266 (calls charged at international rate)

Bulgaria, Canada, Chile, China, Croatia, Czech Republic, Hong Kong, Hungary, India, Indonesia, Korea, Lithuania, Malaysia, Philippines, Romania, Singapore, Slovakia, Turkey and Ukraine customers: email: customer.service@missselfridge.com

Customer services opening times are:

Monday to Friday - 9am to 9pm (GMT/BST) (excluding UK bank holidays)

Saturday and Sunday - 9am to 7pm (GMT/BST)