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  • FREE STANDARD DELIVERY ON ALL ORDERS OVER £50
  • ENTER CODE FREE50 AT CHECKOUT

Delivery & Returns

Your Delivery

Free UK and Ireland standard delivery on all orders over £50 - Enter code FREE50 at the checkout

UK Delivery Options

We currently offer four delivery options: Standard Delivery, Nominated Day/Express Delivery, Collect From Store Standard Delivery and Collect From Store Express Delivery.

 

  Standard Delivery (ordered before noon GMT) Costs Nominated Day Delivery Costs Collect From Store - Standard Delivery Costs Collect From Store - Express Costs
United Kingdom Up to 4 working days £3.95 Delivery on selected day. Next working day available when ordered before 8pm Mon-Fri and 2pm Sun (GMT) £5.95 Mon-Fri

£7.50 Saturday
3-7 working days Free Delivered next day to chosen store when ordered before 7pm Mon-Fri and 2pm Sun (GMT)  £2.95
Northern Ireland 5-7 working days £3.95 The next working day after the day nominated at the checkout £5.95 Mon-Fri

£7.50 Saturday
Collect From Store not available at this time N/A Collect From Store not available at this time N/A
Highlands And Islands 7 working days £3.95 Up to 5 working days after the day nominated at the checkout. £5.95 Mon-Fri

£7.50 Saturday
Collect From Store not available at this time N/A Collect From Store not available at this time N/A
Channel Islands 5 working days £5.95 Nominated Day not available at this time N/A Collect From Store not available at this time N/A Collect From Store not available at this time N/A

 

Standard Delivery

We aim to deliver all mainland UK standard orders within 4 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not recieved your delivery within 5 working days, please contact our Customer Services department.

 

Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver standard orders within 5-7 working days to Northern Ireland and 7 working days to the Highlands and Islands and AB postcodes. During busy periods please allow up to 7 working days for delivery to Northern Island and 10 working days for delivery to the Highlands and Islands and AB postcodes.

 

WHEN WAS YOUR ORDER PLACED? MAINLAND UK STANDARD DELIVERY DAY

Between 2pm Saturday and 2pm Monday

Wednesday or Thursday
Between 2pm Monday and 2pm Tuesday Thursday or Friday
Between 2pm Tuesday and 2pm Wednesday Friday or Monday
Between 2pm Wednesday and 2pm Thursday Monday or Tuesday
Between 2pm Thursday and 2pm Saturday Tuesday or Wednesday

 

Our couriers typically deliver Monday to Friday 8am - 7pm. Please note Saturday and Sunday are not classed as working days for standard deliveries. Saturday delivery is available on our nominated day delivery service.

 

Nominated Day & Express Delivery

If you have placed an order for nominated day delivery this will be delivered by our partner courier company Yodel.


We aim to deliver all main land UK nominated day orders on the day you specify. Next working day delivery is available for orders placed before 8pm Monday - Friday, or before 2pm on Sunday (GMT).


Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive and will not arrive on your nominated day. Deliveries to these areas will arrive within seven working days after the date nominated at the checkout. If you decide to have your parcel delivered to an alternative address, we may be able to change it provided the new address is within the same local area as the original address, although this service is not guaranteed.


If you select a nominated day delivery and include your mobile telephone number at the checkout, you will be notified on the day of delivery via a text message that your parcel will be delivered that day. You will also receive an email.


If you are not in when the courier initially tries to deliver your parcel and they cannot find a safe location to leave the package, they will leave a card explaining that there was an unsuccessful attempt to deliver the parcel. The courier will leave a mobile phone number on the card so that you can arrange another delivery attempt, or arrange to collect your parcel from your local Yodel depot. To use this option, contact Yodel via its online tracking system or automated call system. Details of both can be found on Yodel’s website http://www.myyodel.co.uk/. You are required to give Yodel at least 24 hours advance warning if using this facility, so that your parcel can be readied for collection.  Opening times of your local Yodel service centre can be found on the delivery card that the courier will leave after an unsuccessful delivery attempt.


Please note that for security reasons, you will need to present two forms of identification when collecting your parcel, one of each of the following:


1. Photographic (e.g. passport, driving licence)
2. Utility bill or similar, including name and address.

 

Other Information

A signature is requested on delivery for both standard and nominated day deliveries. If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to delivery 2 more times on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery.

 

If you would like to specify a safe place or a particular neighbour for your parcel to be left with, please add these instructions at the checkout.  You may also add some additional information to help the courier find your delivery address.

 

Please note: We cannot cancel an order or change a delivery address once the parcel has been dispatched.

 

At this time we regret that we do not deliver to the BFPO addresses.

  

UK Bank Holidays

Please note: We do not deliver on UK Bank Holidays. Please ensure that you check the expected delivery date for your nominated day delivery at checkout before ordering.

 

UK Bank Holidays 2014:

1 January - New Years Day

18 April - Good Friday

21 April - Easter Monday

5 May - Early May Bank Holiday

26 May - Spring Bank Holiday

25 August - Summer Bank Holiday

25 December - Christmas Day

26 December - Boxing Day

Collect From Store

Please note that Collect from Store Express deliveries will be affected over the Easter bank holiday. We’ll inform you via email when your order is ready for collection.

See below the delivery schedule:

Order Date Order By Ready For Collection
Monday 14th April 7pm Tuesday 15th April
Tuesday 15th April 7pm Wednesday 16th April
Wednesday 16th April 7pm Thursday 17th April
Thursday 17th April 7pm Saturday 19th April
Friday 18th April 7pm Saturday 19th April
Saturday 19th April 7pm Tuesday 22nd April
Sunday 20th April 7pm Tuesday 22nd April
Monday 21st April 7pm Tuesday 22nd April


You can now order products on our website and collect them from Wallis stores along with other convenient pick-up locations such as Dorothy Perkins, Evans, Burton, Miss Selfridge, BHS and Outfit stores instead of having them sent to your home.

This service is available at mainland UK stores but excludes Channel Islands, Isle of Man, Northern Ireland and the Republic of Ireland as well as some areas of the Highlands.

Please note: Orders can only be returned to a Wallis store, by Collect + or by post. Orders cannot be returned to collection points.

 

How it works

1. Choose your store
Use the store finder within the checkout to find your nearest participating store.

We offer two collect from store options: Standard Delivery (Free) and Express Delivery (£2.95).

Collect from Store Standard Delivery* - If you select this option, we will aim to deliver your order between 3 and 7 days from the date you placed it.   However, sometimes during sale periods or other busy periods deliveries might take longer.  Your estimated delivery date will be indicated on the storefinder page within the checkout.

*Collect from Store Standard Delivery is not available to Outfit stores.

Collect from Store Express Delivery - Order by 7pm (weekdays) or 2pm (Sunday) for next working day delivery for only £2.95.

 

2. We'll email you
We'll send you an email when your order is ready to collect. After you have received it, you can collect your order at any time during the day, according to the store opening hours. For details, please see our store finder.

 

3. Collect from store
Come into store to collect your order, bringing your confirmation email and the card that you paid with. If you have paid by Paypal please bring the card that links to your Paypal account. We will keep your order in store for ten calendar days after it has arrived. If the order is not collected within the 10 days, we will assume it is unwanted, cancel the order and issue a refund to your original payment method.

 

When do I have to order for next day delivery?

Next day delivery (via collect from store) is available on Monday to Friday and on Sunday.
Orders placed on Saturday will be delivered on the following Monday.

Monday to Friday - place your order by 6pm for next day delivery
Saturday - next day delivery is not available; orders will be delivered on Monday
Sunday - place your order by 2pm for next day delivery

 

*Please note: We are unable to deliver to our stores on UK Bank Holidays. Your order will be delivered on the next working day. We are sorry for any inconvience this may cause.

 

What is the collect from store returns policy?

We have the same returns policy for collect from store as in-store returns.
You can return your order to store within 28 days of receipt or by post within 14 days of receipt.
Please note this date begins on the date that we send you an order dispatch.

Orders cannot be returned to collection points.

Products can be returned to a Wallis store, by post or Collect +. Products cannot  be returned to other collection points. 

International Delivery

Free Standard WORLDWIDE Delivery On All Orders Over £50. Enter FREE50 at the checkout

 

Eurozone and US Sites

We have currency specific sites for our customers in the Eurozone and the US. If you live Andorra, Austria, Belgium, Estonia, Finland, France, Germany, Greece, Holy See, Italy, Liechtenstein, Luxembourg, Monaco, Montenegro, Netherlands, Portugal, San Marino, Slovakia or Spain please shop our Euro site. If you live in the US please shop our US site. You will no longer be able to place an order from our UK site. Click here to select your site.

Eurozone customers also have the option to shop in English, French or German. Click here to select your site and language.

Customers from the Republic of Ireland must still shop on our UK (GBP£) site. 

 

International Delivery Options

We currently offer two delivery options: Standard delivery and Tracked and Faster delivery.

 

Standard Delivery 

We aim to deliver all orders placed before 12pm within 5 - 13 working days following the date your order was placed.

 

Tracked and Faster Delivery 

We aim to deliver Tracked and Faster orders within 3 - 8 days following the the date your order was placed.

Our couriers typically deliver Monday to Friday 8am - 7pm. Please note Saturday and Sunday are not classed as working days for standard deliveries.

 

International Delivery Times and Costs

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Other Information

Please note the above timescales are applicable for mainland areas. Please allow up to 14 working days for deliveries outside mainland areas. 

All orders are shipped from the UK.

All orders are subject to checking by Customs which may delay the delivery of your order. Any additional duty or customs charges applicable in the destination country are payable by the recipient.

We cannot cancel an order or change a delivery address once the parcel has been despatched

Please allow an extra working day for deliveries over UK Bank Holidays detailed below:

 

UK Bank Holidays 2013:

 

25 December - Christmas Day

26 December - Boxing Day

UK Bank Holidays 2014:

1 January - New Years Day

18 April - Good Friday

21 April - Easter Monday

5 May - Early May Bank Holiday

26 May - Spring Bank Holiday

25 August - Summer Bank Holiday

25 December - Christmas Day

26 December - Boxing Day



TRACK YOUR ORDER

UK Deliveries

When we despatch your order, we will send you a confirmation email. You should recieve this email within 48 hours or placing your order. The email will contain a unique number to track your parcel with our couriers. You can either click the link in your confirmation email or follow the steps below to track your parcel.

 

Standard Deliveries  

Log onto www.hermes-europe.co.uk and use the tracking number and delivery postcode provided in your despatch email. Please allow 36 hours from receipt of your confirmation email before tracking your order.

 

Nominated Day & Express Deliveries

If you have selected a specific delivery day log on to http://www.myyodel.co.uk/ and use the tracking number provided in your despatch email or click the link in your despatch email. Please allow 24 hrs from receipt of the email before tracking your order. Our couriers will send you a text message to re-confirm the delivery day you selected. Please note that your order can arrive at any time between 7am and 9pm on your Nominated Delivery Day, however, they can deliver later in the evening during busier periods. If you haven't got your tracking number, please contact Customer Services by clicking here

 

International Deliveries

Wallis has recently launched four new international sites. if you cannot see your order history, please make sure that you are logged in to the same site on which you made your order. To change sites please click in the header area above. If you are still having problems, please contact our customer services team.

 

If your tracking number begins with RML, unfortunately, we are unable to track these parcels at present. Most parcels will reach their destination within two weeks, however, some destinations may require additional time allowed for parcels to arrive.

 

If your tracking number begins with 1550, please click here to track your parcel.

 

If your tracking number begins with an E, please click here to track your parcel.

 

As most parcels will reach their destination within two weeks, we are unable to queary your parcel before this time. If this time has passed and you have still not recieved your parcel, please click here to contact Customer Services.

 

Unfortunately, we are unable to offer order tracking on standard international delivery at this time. However, when we despatch your order, we will send you an email to confirm this.  

 

HAVING TROUBLE TRACKING YOUR ORDER?

 If you have any problems tracking your order, please click here to contact us. One of our Customer Care team will provide an initial reply to you within 48 hours.

RETURNS 

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment.

 

In the interests of hygiene we do not offer refunds on pierced jewellery, or underwear or swimwear, if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact.

 

HOW TO MAKE A RETURN

Returns are simple and easy. If you are not completely happy with your purchase, you can return it free of charge within 14 days of receipt via the following three methods:

 

- At a convenient drop point, provided by Collect+

- By post

- To your local Wallis store (within 1 month of receipt)

 

COLLECT FROM STORE RETURNS 

Collect From Store orders can be returned to any Wallis store, by Collect + or by post. Orders cannot be returned to collection points.

 

For more information on the above returns methods, please click on the relevant link on the left hand side.

 

RETURNING GOODS BOUGHT AS SPECIAL OFFERS

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

 

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

 

RETURNING GOODS OF UNSATISFACTORY QUALITY OR UNFIT FOR PURPOSE

You can return these items to us using the returns label. Alternatively you can return them to our UK or Republic of Ireland stores (excluding those in department stores).

 

7 DAY COOLING-OFF PERIOD (EU ONLY)

In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the original delivery charges. 

 

STATUTORY RIGHTS

Your UK statutory rights are not affected by our returns policy.

 

RETURNS TO STORE

For your convenience, UK and Republic of Ireland customers can go to their nearest store excluding those in external department stores, with returns within 1 month of receipt. You can also return your purchase to any BHS with a Wallis concession.

Please note stores will be unable to refund swimwear or online exclusives. Please return these products to the website via post or collect plus.

 

COLLECT FROM STORE RETURNS

You can return your order to any Wallis store, by Collect + or by post. Orders cannot returned to collection points.

 

Please remember to take:

- Your despatch note with you as your proof of purchase.

- The card that was used to purchase the order online. If you are not the cardholder, they will need to be with you to complete the return instore.

 

If you do not keep your receipt, we will exchange your unworn purchase for an alternative product at the current selling price.

 

For combination purchases (buy one get one free or get the lowest priced item free), you must return any free items or vouchers back for us to process the refund.

 

We do not offer refunds or exchanges on pierced jewellery or cosmetics or where otherwise stated in store, unless faulty.

 

We are pleased to offer this in addition to your statutory rights.

 

Other Information 

Republic of Ireland customers - Please note: refunds in-store for items bought on-line will be paid in Euros by applying Arcadia's current commercial exchange rate to the sterling price for the item on your despatch note.

 

International customers - Please note: Wallis stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any Wallis.co.uk purchases, without exception. We are sorry for any inconvenience this may cause you.

 

RETURNS BY COLLECT+ FOR UK ORDERS ONLY

You can also return your order via the Collect+ service. Collect+ has parcel drop points in 3,500 local stores, open early 'til late and 7 days a week, so you can return items at a time and place that suits you.

 

Go through the same process detailed in our 'Returns by post' section to obtain your returns number. Write this and your order number onto the prepaid label inserted into your order. If you no longer have this label, click here to print off a new Collect+ label.

 

Take your parcel to any of the 3,500 local convenience stores offering Collect+ services. You'll recieve proof of postage and a code to track your return online.

 

Please note: You cannot return a parcel via Collect+ to your local Wallis store.

 

You can find your nearest local convenience store offering Collect+ services at www.collectplus.co.uk

 

Collect +

 

RETURNS BY POST

All Orders can be returned by post.

 

You will need to create a Returns Authorisation Number by following these steps:

 

1. Log in to your account and select 'Request a return' from the 'My Orders' section.

2. Click the order number containing the items you want to return and follow the 'Create Return' link next to the order number.

3. Select the items you wish to send back to us with a reason for each and click 'Create Return'.

4. You will be given a Returns Authorisation Number. Write this number along with your name and address in the areas provided on the free-post returns label that was in your parcel.

5. Attach the label to the parcel and post it to us so that we receive it within 14 days of delivery.  

 

If you have lost your prepaid label you can download another one here.

 

When returning any items using the freepost label, please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.

 

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items. As long as the returns label provided is used then this return is completely free of charge within the mainland United Kingdom.

 

The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from WALLIS.CO.UK. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.

 

If you would like to receive your refund more quickly, please take the items to be returned to your nearest store excluding those in external department stores where the refund will be processed for you.

 

Please click here to find your closest store.

 

Note

Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code from the web if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please click here to contact us. We aim to respond to your emails within 48 hours.

 

INTERNATIONAL RETURNS

We guarantee to refund any item purchased on wallis.co.uk that you are not completely happy with when you return it to us in a saleable condition within 14 days of receipt. International wallis.co.uk purchases can only be returned by post. You are required to return unwanted orders at your own cost. Wallis stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any wallis.co.uk purchases, without exception. We are sorry for any inconvenience this may cause you.

Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on pierced jewellery, or underwear or swimwear if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Underwear is returnable as long as unworn and with all the barcode tags. Please also note that all items must be returned with the barcode tags intact.


 

To Make a Return:

1. Log in to your account and select 'Request a return' from the 'My Orders' section.

2. Click the order number containing the items you want to return and follow the 'Create Return' link next to the order number.

3. Select the items you wish to send back to us with a reason for each and click 'Create Return'.

4. You will be given a Returns Authorisation Number. Write this number along with your name and address in the areas provided on the free-post returns label that was in your parcel.

5. Attach the label to the parcel and post it to us.  

 

Please remember to ask your courier for a proof of posting certificate and keep it safe for your reference. Without this we cannot refund any money if we do not receive your parcel.

 

If you have lost your returns label you can download another one here

7 day cooling off period (EU Only)

In addition to our returns policy, if you reside in the EU, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges.

 

STATUTORY RIGHTS

Your UK statutory rights are not affected by our returns policy.

Click here to download a Returns Label.