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Wallis Card

The luxury way to shop instore.

Welcome to the Wallis Card information pages. Here you will find all the information you need about the exclusive benefits you can enjoy as a Wallis Cardholder.

If you would like to find out more about the benefits exclusively enjoyed by Wallis Cardholders, then click on Benefits.

For the answers to your most frequently asked questions, click on FAQs.

Click on Key Info to find out the key features of the Wallis Card.

For all contact details relating to the Card, click on Contact Us

 

Visit your nearest Wallis store or click here to open an account today! 

 

 

Credit only available to over 18s and subject to status is provided by NewDay Ltd. NewDay Ltd and NewDay Cards Ltd are companies registered in England and Wales with registered numbers 7297722 and 4134880 respectively and are part of the NewDay group of companies. The registered office for these companies is: First Floor, 11 Tower View, Kings Hill, West Malling, Kent ME19 4RL (until 31/10/2014), Two Pancras Square, London N1C 4AG (from 01/11/2014). NewDay Ltd and NewDay Cards Ltd are authorised and regulated by the Financial Conduct Authority with numbers 0638085 and 0510571 respectively. Wallis is a trading name of NewDay Ltd. Wallis acts as a credit broker and offers credit products for NewDay Ltd on a non-exclusive basis. Retailer is Wallis Retail Limited and is authorised and regulated by the Financial Conduct Authority with number 0508915. Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL. Registered in England and Wales. Registered number: 4250825.

 

 

Open a Wallis MasterCard and look what’s in it for you…

  • 15% off your first purchase as your welcome treat*
  • £5 off voucher when you spend £30 (available in your first statement) **
  • Exclusive offers and discounts in your statements
  • Extra 10% off sale**
  • Birthday treat for you^

Go in-store and apply today!

Representative 29.9% APR variable.

* Offer only available on customer’s first purchase made with their Wallis MasterCard on day of account opening, in store only.
** Offer only available when spending on Wallis MasterCard, in store only.
^ £5 voucher off a £30 spend will be sent subject to you receiving a statement in your birthday month. All offers cannot be used in conjunction with other cardholder offers or be used with any other offer or voucher. Offer not available when purchasing gift cards or be used to pay customer accounts.

 

Credit only available to over 18s and subject to status is provided by NewDay Ltd. NewDay Ltd and NewDay Cards Ltd are companies registered in England and Wales with registered numbers 7297722 and 4134880 respectively and are part of the NewDay group of companies. The registered office for these companies is: First Floor, 11 Tower View, Kings Hill, West Malling, Kent ME19 4RL (until 31/10/2014), Two Pancras Square, London N1C 4AG (from 01/11/2014). NewDay Ltd and NewDay Cards Ltd are authorised and regulated by the Financial Conduct Authority with numbers 0638085 and 0510571 respectively. Wallis is a trading name of NewDay Ltd. Wallis acts as a credit broker and offers credit products for NewDay Ltd on a non-exclusive basis. Retailer is Wallis Retail Limited and is authorised and regulated by the Financial Conduct Authority with number 0508915. Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL. Registered in England and Wales. Registered number: 4250825.

 

The information contained in this table summarises key product features and is not intended to replace any terms and conditions.

APR Representative 29.9% APR Variable
Other interest rates Introductory Rate Monthly Rate Annual Rate
Purchase not applicable 2.207% p.m. 29.9% p.a.
Cash Transactions1 not applicable 2.207% p.m. 29.9% p.a.
Balance Transfers1 not applicable 2.207% p.m. 29.9% p.a.


Interest Free Period
  • Interest free period on Purchases applies to the introductory rate period (if any). Otherwise, maximum 56 days on purchases if you pay your balance in full and on time.
  • Interest free period on Balance Transfers only applies to the introductory rate period (if any). Otherwise, these is no interest free period on Balance Transfers or Cash Transactions.
Interest Charging Information
  From To
Purchases Date added to Account Repaid in full*
Cash Transactions Date added to Account Repaid in full*
Balance Transfers Date added to Account Repaid in full*
*Interest is calculated daily. You will not pay interest on new Purchases if you pay your balance in full and on time each month. If you have not paid your balance in full in the previous month, you may receive a further interest charge in the following month, even if you have paid your balance in the current month in full.
Allocation of Payments

If you do not pay off your balance in full, payments we receive are applied to the highest interest bearing transactions first.

For further details, please refer to your card terms and conditions.

Minimum repayment
  • The minimum payment will be the sum of i) the amount of any interest, payment protection insurance premiums and Default Fees charged to your account plus ii) 1% of the remaining balance shown on your statement plus iii) the amount of any arrears which are immediately repayable, (subject to this being a minimum of £5). If the total outstanding balance is less than £5, then the minimum payment due will be the outstanding balance. Any overlimit amount is immediately repayable.
  • If you only make the minimum payment it will take longer and cost more to clear your balance.
Credit Limit Minimum credit limit £250
Maximum credit limit Subject to Status        
Fees
  • No annual fee
Charges Balance Transfers Up to 5.00%
Cash Transactions 3% (minimum £3.00)
Paper copies of statements £3.00
For further details, please refer to the Credit Agreement
Foreign Usage1 Payment Scheme Exchange Rate Rates can be found at www.mastercard.com
Non-Sterling Transaction Fee 2.75% of transaction
Non-Sterling Cash Fee 3% (minimum £3.00)
Default Charges Late Payment Fee £12.00
Administration Fee for returned cheques or direct debits £12.00
Over limit Fee £12.00

Trace Fee (applied if you do not inform us of a change of address and we have to trace you)

£25.00                                                         


 

1Where permitted on the account

 

Credit only available to over 18s and subject to status is provided by NewDay Ltd. NewDay Ltd and NewDay Cards Ltd are companies registered in England and Wales with registered numbers 7297722 and 4134880 respectively and are part of the NewDay group of companies. The registered office for these companies is: First Floor, 11 Tower View, Kings Hill, West Malling, Kent ME19 4RL (until 31/10/2014), Two Pancras Square, London N1C 4AG (from 01/11/2014). NewDay Ltd and NewDay Cards Ltd are authorised and regulated by the Financial Conduct Authority with numbers 0638085 and 0510571 respectively. Wallis is a trading name of NewDay Ltd. Wallis acts as a credit broker and offers credit products for NewDay Ltd on a non-exclusive basis. Retailer is Wallis Retail Limited and is authorised and regulated by the Financial Conduct Authority with number 0508915. Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL. Registered in England and Wales. Registered number: 4250825.


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What is a FAQ?

A frequently asked question


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Who is NewDay Ltd?

NewDay Ltd operate the Wallis Card on Behalf of the Arcadia Group Plc


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What are the advantages of opening a Wallis MasterCard?

  • 15% off your first purchase as your welcome treat*
  • £5 off voucher when you spend £30 (available in your first statement) **
  • Exclusive offers and discounts in your statements
  • Extra 10% off sale**
  • Birthday treat for you^
Representative 29.9% APR variable.

* Offer only available on customer’s first purchase made with their Wallis MasterCard on day of account opening, in store only.
** Offer only available when spending on Wallis MasterCard, in store only.
^ £5 voucher off a £30 spend will be sent subject to you receiving a statement in your birthday month. All offers cannot be used in conjunction with other cardholder offers or be used with any other offer or voucher. Offer not available when purchasing gift cards or be used to pay customer accounts.

Credit only available to over 18s and subject to status is provided by NewDay Ltd. NewDay Ltd and NewDay Cards Ltd are companies registered in England and Wales with registered numbers 7297722 and 4134880 respectively and are part of the NewDay group of companies. The registered office for these companies is: First Floor, 11 Tower View, Kings Hill, West Malling, Kent ME19 4RL (until 31/10/2014), Two Pancras Square, London N1C 4AG (from 01/11/2014). NewDay Ltd and NewDay Cards Ltd are authorised and regulated by the Financial Conduct Authority with numbers 0638085 and 0510571 respectively. Wallis is a trading name of NewDay Ltd. Wallis acts as a credit broker and offers credit products for NewDay Ltd on a non-exclusive basis. Retailer is Wallis Retail Limited and is authorised and regulated by the Financial Conduct Authority with number 0508915. Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL. Registered in England and Wales. Registered number: 4250825.


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Who can apply for a Wallis MasterCard?

To be eligible for a Wallis MasterCard:

  • you must be 18 years of age or over.
  • you or your partner must be:
     - In permanent paid employment
       (min of 16 hours a week); or
     - Self employed; or
     - Retired; or
     - In receipt of invalidity or disability allowance. 
  • you must be a UK resident and lived in the UK for at 
    least the last 12 months (unless UK armed Forces).
  • you must have a home telephone or current mobile number.
  • you must provide suitable proof of ID.

Please Note: Students can only apply if working 16 hours a week or more.


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Is there an annual fee?

You are not charged an annual fee for your Wallis Card. For details of your minimum monthly payment see FAQ: How much do I have to pay each month?


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How often do I receive my card statement?

You should see a monthly statement through the post, with a breakdown of all your transactions - as long as you are using your Card on a regular basis. Otherwise you will receive statements at the minimum intervals required by law.


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How do I pay my Wallis Card?

You can choose of the following four options to pay your Wallis Account:

  • At any Arcadia store - Please use the payment slip from your statement to pay at any Arcadia store. You can pay by Cash or Debit Card. Payment by Cheque or Credit Card cannot be accepted.
  • By post - send a cheque payable to NewDay Ltd, PO Box 848, Liverpool, L71 2XX
  • By cheque/cash - call into any bank with the Giro slip attached to your Account statement (some banks charge a small handling fee)
  • By Direct Debit - call 0844 411 1813. This call will be charged at 5 pence per minute plus your phone company's access charge. Calls may be recorded and monitored for training and security purposes. 


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How much do I have to pay each month?

Your Wallis Card puts you in control of your finances. You can either settle your Account in full each month, pay a fixed amount each month (as long as this is over the minimum payment) or decide to spread the cost of your purchases. If you want to spread the payments you must make a minimum monthly payment shown on your statement. The minimum payment will be the sum of (i) the amount of any interest, payment protection insurance premiums and Default Fees charged to your Account plus (ii) 1% of the remaining balance shown on your statement plus (iii) the amount (if any) by which you have exceeded your Credit Limit, subject to this being a minimum of £5. If the total outstanding balance is less than £5.00, then the minimum payment due will be the total outstanding balance. You may of course pay more than the minimum amount required each month. If you do not pay the whole balance owed every month you will be charged interest which could mean it will take longer, and cost you more, to repay the full balance. But if you do pay in full every month, you will not pay any interest on your purchases and could benefit from not having to pay interest on your purchases for up to 56 days.


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What if I have a complaint about my Wallis Card?

Our aim is to offer outstanding service at all times, so should you have a complaint, we want to resolve it as soon as possible. Should you need to complain, please do this in writing and address your complaint to; Complaints Department, NewDay Ltd, Capital House 2, Bruntcliffe Way, Leeds LS27 0JG.


If you do not agree with the resolution of your complaint you can refer the matter to the Financial Ombudsman Service, the details are:

The Financial Ombudsman Service, South Quay  Plaza, 183 Marsh Wall, London E14 9SR
Telephone: 0300 123 9 123
E-mail enquiries: financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

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How do I apply for a Wallis MasterCard?

An application can be made at any of our Wallis stores.


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What if I have a query about my Wallis Card?

Card queries should be directed to NewDay Ltd who provide the Wallis Card on behalf of Arcadia Group Plc. NewDay Ltd Customer Services can be contacted on 0844 411 1813. This call will be charged at 5 pence per minute plus your phone company's access charge. Calls may be recorded and monitored for training and security purposes. 


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Can I use my Wallis Card to pay for goods online?

For Mastercard customers, you can make purchases at over 24 million places worldwide, wherever the MasterCard logo is displayed.

For Storecard customers, you can use your card for all Wallis products- whether you buy them in-store or online.


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Will I have to pay if my Account is used by someone else?

It is your responsibility to inform us immediately if:

  • you have lost your Account number/ passcode / User ID or
  • you suspect your Account is being misused

If the Account Card is lost, stolen or misused by someone who obtained it without your consent, you may be liable for up to £50 of any loss to us. If it is misused with your permission you will be liable for all losses. You will not be liable for losses to us which take place after you have told us of the theft, etc, provided you confirm any oral message in writing within seven days.

If your query is regarding your Wallis Card (NewDay account card) then please contact NewDay customer services.
NewDay customer services: 0844 411 1813. This call will be charged at 5 pence per minute plus your phone company's access charge. Calls may be recorded and monitored for training and security purposes. 
Opening times:
Monday to Tuesday - 8am to 8pm
Wednesday to Friday - 8am to 9pm
Saturday - 8am to 7pm
Sunday - 9am to 6pm
For security reasons we are unable to deal with Wallis Card queries via email.
By Post
Please write to NewDay, PO Box 700, Leeds, LS99 2BD.

Credit only available to over 18s and subject to status is provided by NewDay Ltd. NewDay Ltd and NewDay Cards Ltd are companies registered in England and Wales with registered numbers 7297722 and 4134880 respectively and are part of the NewDay group of companies. The registered office for these companies is: First Floor, 11 Tower View, Kings Hill, West Malling, Kent ME19 4RL (until 31/10/2014), Two Pancras Square, London N1C 4AG (from 01/11/2014). NewDay Ltd and NewDay Cards Ltd are authorised and regulated by the Financial Conduct Authority with numbers 0638085 and 0510571 respectively. Wallis is a trading name of NewDay Ltd. Wallis acts as a credit broker and offers credit products for NewDay Ltd on a non-exclusive basis. Retailer is Wallis Retail Limited and is authorised and regulated by the Financial Conduct Authority with number 0508915. Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL. Registered in England and Wales. Registered number: 4250825.

Further details are available at www.oft.gov.uk and www.fsa.gov.uk (Please note that we are aware that  the link still refers to FSA, but this is the up to date link and it goes through to the FCA register). We are registered with the Office of the Information Commissioner - Data Protection Register Entry Number Z5750586. VAT registration number - GB545 723 044. NewDay Ltd is a member of the Financing and Leasing Association. They run a conciliation and arbitration scheme to help members and their customers resolve difficulties. The address is: Imperial House, 15-19 Kingsway, London WC2B 6UN. 

If your query is regarding your Wallis Card (NewDay account card) then please contact NewDay customer services.

NewDay customer services: 0844 411 1813. This call will be charged at 5 pence per minute plus your phone company's access charge. Calls may be recorded and monitored for training and security purposes. 

Opening times:
Monday to Tuesday - 8am to 8pm
Wednesday to Friday - 8am to 9pm
Saturday - 8am to 7pm
Sunday - 9am to 6pm

For security reasons we are unable to deal with Wallis Card queries via email.

By Post

Please write to: NewDay Cards, PO Box 700, Leeds, LS99 2BD

Credit only available to over 18s and subject to status is provided by NewDay Ltd. NewDay Ltd and NewDay Cards Ltd are companies registered in England and Wales with registered numbers 7297722 and 4134880 respectively and are part of the NewDay group of companies. The registered office for these companies is: First Floor, 11 Tower View, Kings Hill, West Malling, Kent ME19 4RL (until 31/10/2014), Two Pancras Square, London N1C 4AG (from 01/11/2014). NewDay Ltd and NewDay Cards Ltd are authorised and regulated by the Financial Conduct Authority with numbers 0638085 and 0510571 respectively. Wallis is a trading name of NewDay Ltd. Wallis acts as a credit broker and offers credit products for NewDay Ltd on a non-exclusive basis. Retailer is Wallis Retail Limited and is authorised and regulated by the Financial Conduct Authority with number 0508915. Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL. Registered in England and Wales. Registered number: 4250825.

Further details are available at www.fca.org.uk. We are registered with the Office of the Information Commissioner - Data Protection Register Entry Number Z5750586. VAT registration number - GB545 723 044. NewDay Ltd is a member of the Financing and Leasing Association. They run a conciliation and arbitration scheme to help members and their customers resolve difficulties. The address is: Imperial House, 15-19 Kingsway, London WC2B 6UN.